Job Information
Manulife Executive Assistant in Toronto, Ontario
This is an Executive Assistant role that delivers high‑touch, proactive support, for three senior leaders:
The VP, Global Head of Brand & Community Investment
The VP, Group Functions AI
Global Product Owner, AI Platforms
You will function as a strategic extension of their offices, protecting time and attention, orchestrating complex operations across time zones, and enabling focus on high-value priorities. The ideal candidate blends flawless execution with proactive judgment, stakeholder finesse, and strong digital/AI fluency.
Impact & What Success Looks Like:
Executives consistently operate at peak effectiveness; calendars, priorities, and communications are aligned to strategic objectives.
Board/leadership materials and external-facing briefs are prepared early, with clear narratives and next-step actions.
Multi-executive support feels seamless; conflicts are anticipated and resolved across time zones without escalations.
Key initiatives (Brand, Community Investment, Advanced Analytics/AI Platforms) maintain momentum through disciplined follow-up and stakeholder coordination.
Position Responsibilities:
Executive Operations & Time Optimization
Own complex calendars across global time zones; prioritize ruthlessly against strategic outcomes; prepare day-of briefs and decision support.
Plan end-to-end domestic/international travel (visas, entry requirements, briefing binders, contingency planning).
Prepare meeting agendas, talking points, pre-reads, and capture actions; drive follow-through to closure.
Manage inboxes (triage, drafting, and follow-ups) and correspondence that reflects each executive’s tone and brand.
Process expenses and manage vendor/billing issues with accuracy and speed.
Stakeholder & Communication Management
Serve as a trusted point of contact for internal leaders, external partners, agencies, and community organizations.
Draft and refine executive communications, speeches, and external remarks; align messaging to brand standards.
Handle sensitive information with absolute discretion, model executive presence in every interaction.
Digital, Data, & AI Fluency
Leverage Microsoft 365 (Outlook, Teams, SharePoint, PowerPoint, Excel) and collaboration tools (e.g., Asana/Monday/Planner) to streamline workflows.
Use AI-enabled tools (e.g., Microsoft Copilot) to help draft briefs, summarize materials, generate itineraries, and surface action items.
Support basic data coordination and reporting (dashboards, KPIs, meeting scorecards) with strong attention to accuracy and context.
Governance, Compliance & Operational Discipline
Maintain organized, secure records and knowledge assets; manage confidential files and permissions appropriately.
Coordinate required filings, renewals, and approvals, partner with Compliance, Legal, and Finance on process accuracy and timeliness.
Champion meeting hygiene and operating cadence – clear agendas, decisions, owners, and deadlines.
Required Qualifications:
8+ years of experience supporting senior executives in large, matrixed or global organizations (including 5+ at VP/C-suite level).
Proven success supporting multiple executives with distinct styles and priorities.
Exceptional written and verbal communication; high EQ and cultural intelligence.
Advanced proficiency with Microsoft 365 and collaboration tools; comfort learning new AI-enabled workflows.
Demonstrated discretion, judgment, and integrity handling confidential information.
Preferred Qualifications:
Experience in brand/marketing, community investment/ESG,
Experience in supporting a technical team (engineers, IT, construction, data science, or finance/actuarial).
Familiarity with basic reporting (dashboards, KPI scorecards) and presentation storytelling.
Bachelor’s degree or equivalent experience; professional EA/EBP training or certifications.
Ways of Working:
This is a Hybrid role based in Toronto, supporting executives in Toronto and Boston. Hybrid for us, means 3 days per week in office (Mon, Tues, Wed) and Mon, Fri work from home.
Global time zone support with occasional early/late meetings.
Light travel may be required for leadership meetings and events.
High-trust, high-autonomy environment; success measured by outcomes and reliability.
Success Measures (First 90 Days):
Establish cadence, preferences, and artifacts (briefing templates, decision logs, action trackers) for each executive.
Stabilize calendars and communications; reduce scheduling conflicts and turnaround times.
Deliver two priority meetings/events end-to-end with exemplary preparation and follow-through.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Referenced Salary Location
Toronto, Ontario
Modalidades de Trabajo
Híbrido
Salary range is expected to be between
$55,125.00 CAD - $91,875.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.