Job Information
CIBC Director, Client Data and Process Automation in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You'll Be Doing
The goal of CIBC’s Capital Markets (CM) business is to be the premier client-focused Capital Markets based in Canada. To deliver on this, the capital markets arm of CIBC provides a wide range of credit, capital markets, investment banking, merchant banking and research products and services to government, institutional, corporate and retail clients in Canada and in key markets around the world.
The Client Data Management and Process Re-engineering (CDM&PR) team within Capital Markets Chief Administration Office (CAO) has the mandate to onboard all CM institutional clients, funds, shared clients and broker counterparties as well as to manage a robust and effective client lifecycle management process for clients. The CDM&PR team is also responsible for client data, its visualization, and data related initiatives primarily related to domestic and international regulatory reporting regimes. The team conducts its activities through internal and external research and interaction with numerous stakeholders including, Salespeople & Relationship Managers, Legal Documentation, Credit, Operations teams.
You'll join CIBC as a Director, Client Data & Process Automation within the Client Data Management and Process Re-engineering team. In this role, you'll oversee business intelligence and data analytics for the client data domain, supporting production, change initiatives, and strategic decision-making. You'll manage the development and delivery of client data reports, dashboards, and data quality measurement processes, working closely with data governance and technology partners. You'll also identify and implement smaller-scale process automation opportunities, ensuring compliance with CIBC’s enterprise policies and standards. As a people leader, you'll guide and coach team members, drive continuous improvement, and foster a collaborative and positive work environment.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How You'll Succeed
Business Intelligence & Reporting – Manage and support all aspects of client data reporting, visualization, and dashboards. Oversee the development of data quality measurement workflows and partner with technology teams to build efficient data repositories and flows.
Process Automation – Identify and manage a pipeline of process improvement and automation opportunities, leveraging available technology tools and adhering to AI governance and risk management standards.
Relationship Management – Build and maintain strong relationships with internal clients and stakeholders, including senior management, technology, capital markets, and operations partners.
Team Leadership & Talent Development – Provide leadership and guidance to team members, ensuring mandates are fulfilled. Support professional growth through coaching, feedback, and development opportunities.
Compliance & Risk Management – Ensure all products, reports, and processes are implemented in compliance with CIBC’s enterprise policies, including data governance, information security, and business-managed technology policies.
Who You Are
You have a bachelors degree or master's degree in computer science or related field.
You have extensive experience in data management. You bring 5-7 years of experience working with data, and project management experience is an asset. You’re skilled in data management techniques and best practices.
You’re comfortable with technology and analytics tools. You have hands-on experience with platforms such as Excel, Alteryx, Power BI, Tableau, Python, Databricks, Power Automate, SharePoint & Microsoft Power Suite. You quickly adapt to new technologies and software applications to drive results and efficiency.
You have a solid understanding of Capital Markets and regulatory requirements and products. You’re familiar with both domestic and international regulations, policies, and guidelines that impact business practices, and experience with AML/KYC and trade reporting standards (such as Dodd Frank, EMIR, MiFID, CAT NMS, IIROC, and others) is an asset.
You know that relationships are the key to success. You excel at managing relationships with a wide range of internal and external stakeholders, always focusing on delivering exceptional service.
You thrive in a fast-paced and dynamic environment. You have a strong track record of delivering results, effectively leveraging technology to drive efficiency. You’re flexible, adaptable, and comfortable managing shifting priorities in a demanding setting.
You’re committed to continuous improvement. You proactively identify opportunities to enhance processes and drive efficiencies, using innovative problem-solving and collaborating with stakeholders to deliver effective solutions.
You are a caring and accountable leader. You have proven leadership skills, successfully building and managing teams of full-time employees and contractors. You guide, motivate, and coach your team to achieve shared goals, fostering professional growth and a culture of continuous improvement. You ensure everyone is committed to delivering excellent service to both internal and external clients.
You’re skilled in risk management and strategic planning. You have strong knowledge of processes, tools, and techniques to assess and control organizational risks, and you contribute to operational, tactical, and strategic planning to support business objectives.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-161 Bay St., 9th
Employment Type
Regular
Weekly Hours
37.5
Skills
Business Effectiveness, Business Processes, Capital Markets, Concept Development, Critical Thinking, Customer Experience (CX), Customer Service, Innovation, Leadership, Long Term Planning, Project Management, Strategic Objectives
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.