Job Information
Manulife Director, Chief Product Owner Sponsor & Advisor Experience in Toronto, Ontario
We are seeking an experienced Director of Digital Product Management to lead our Advisor & Sponsor digital product strategy and ensure our products exceed customer expectations. You will lead a small digital product team and would be accountable to the Head of Advisor and Sponsor Product (AVP). In this role, you will champion user-centricity, acting as the voice of both the business and the customer, while guiding the strategy and adoption of our digital products. You will work within a cross-functional team to develop innovative solutions and improve user experience, making a significant impact on our digital offerings. If you thrive on challenges and are passionate about simplifying consumer journeys, we invite you to join our team and help redefine the future of digital experiences.
Position Responsibilities:
Strategic Product Leadership:
Define and evolve product strategy for complex digital platforms or services, grounded in user insights, market dynamics, and competitive intelligence.
Own the Advisor & Sponsor digital product vision and roadmap, ensuring alignment with value stream, enterprise-level goals and long-term business outcomes.
Lead cross-functional collaboration to translate strategic objectives into actionable product initiatives, fostering alignment across engineering, design, data, and business teams.
Execution Excellence & Scalable Delivery:
Drive product development across multiple workstreams, ensuring iterative delivery of high-impact features and platform enhancements.
Prioritize and manage a dynamic backlog, balancing short-term delivery needs with long-term strategic investments.
Ensure delivery quality through oversight of user acceptance testing, release planning, and continuous improvement practices.
Data-Informed Decision Making:
Leverage product analytics and customer feedback to assess performance, identify opportunities, and guide strategic pivots.
Partner with data and analytics teams to ensure robust measurement frameworks and actionable insights.
Apply structured prioritization frameworks (e.g., RICE, MoSCoW, Eisenhower Matrix) to optimize roadmap decisions and resource allocation.
Platform Modernization & Experience Innovation:
Partner with local and global platform teams to ensure modernization initiatives—such as transitions to secure, scalable, headless architectures—are effectively adopted and aligned with product goals.
Champion the use of global design systems to deliver consistent, accessible, and scalable user experiences across digital properties.
Drive personalization and experience innovation strategies that enhance engagement and deliver measurable business value.
Change Management and Go-to-Market Activities:
Develop and implement change management plans to support smooth rollouts and stakeholder adoption of new capabilities.
Collaborate with marketing, sales, and support teams to deliver effective enablement, communications, and product demos.
Monitor adoption metrics and continuously refine go-to-market strategies based on feedback and performance data.
Organizational Influence & Team Leadership:
Communicate product strategy and impact clearly to executive leadership and key stakeholders, influencing enterprise priorities and investment decisions.
Build and nurture strategic relationships across the organization to foster alignment, collaboration, and shared accountability.
Manage vendor partnerships to ensure delivery excellence and strategic alignment with product goals.
Lead and develop a high-performing digital product team, providing mentorship, coaching, and career development to direct reports.
Set clear goals and expectations, aligning individual and team objectives with broader business strategy.
Foster a culture of ownership, innovation, and customer-centricity, empowering team members to make strategic decisions and drive measurable outcomes.
Optimize team structure and resource allocation to support evolving priorities and maximize business impact across complex digital platforms or services.
Required Qualifications:
Experience: 6-10 years of experience in product management with at least 3 years in a leadership role, with a consistent track record of accomplishment of delivering successful digital products. Within the Group Retirement space would be an asset.
Education: Bachelor's degree required; Master's degree (e.g., MBA or MS in a technical or business field) is a plus. Equivalent experience in digital product leadership may also be considered. Certifications in product strategy, agile leadership, or innovation management are beneficial.
Skills: Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Digital Transformation: Proven track record of successfully launching and managing digital products; experience with AI is an asset but not required.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Acerca de Manulife y John Hancock
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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
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Referenced Salary Location
CAN, Ontario, Waterloo, 500 King Street North
Modalidades de Trabajo
Híbrido
Salary range is expected to be between
$118,300.00 CAD - $168,300.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
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