Job Information
Manulife Director, Artificial Intelligence (AI) & Emerging Technology Oversight in Toronto, Ontario
Manulife is seeking a strategic and experienced Director, AI & Emerging Tech Risk, as Line 2 leadership role responsible for independent oversight, challenge and governance of AI systems – including machine learning, LLMs and Gen AI applications – across the enterprise. This position will lead the design and execution of a fit -for purpose AI risk oversight framework in ensuring that technical implementation of AI align with enterprise risk appetite, regulatory expectations and secure software development best practices. The role will acta as a strategic advisor across security, data, cloud and engineering teams.
Position Responsibilities:
Lead the establishment of an AI risk management oversight and challenge function to proactively identify and assess AI and emerging risks in partnership with risk partners and first-line teams.
Develop and implement a robust Line 2 oversight framework for managing risks associated with AI, generative AI, and emerging technologies.
Collaborate with the AVP, AI and Emerging Risk, to define comprehensive AI-specific risk taxonomies, control expectations, and escalation criteria that align with the organization's enterprise risk appetite.
Create and facilitate governance forums designed to rigorously review and challenge high-risk AI use cases, promoting accountability and transparency.
Spearhead AI risk awareness initiatives, including events and training sessions, to educate stakeholders on AI risk management frameworks, second-line defense processes, metrics, and reporting.
Design and establish reporting and assurance processes to provide clear and effective oversight to the Board, risk committees, and regulators, ensuring transparency and accountability.
Critically assess and challenge Line 1 risk assessments and controls throughout the AI/ML lifecycle, from model development through deployment and ongoing monitoring.
Analyze and evaluate emerging threats such as model drift, bias, data poisoning, adversarial attacks, and prompt injection and hallucination risks to ensure proactive risk mitigation.
Conduct thorough assessments of AI technical implementations, focusing on cybersecurity, data loss prevention, IAM, cloud security posture, and third-party dependencies to safeguard organizational assets.
Ensure generative AI implementations adhere to stringent controls for data minimization, auditability, RBAC, encryption, sandboxing, and human-in-the-loop safeguards.
Oversee and mitigate risks associated with shadow AI or unauthorized model use in sensitive business functions, ensuring compliance and security.
Lead the operationalization of compliance efforts with OSFI 3-23, B-10, B-13, and map controls to NIST AI and ISO standards, ensuring regulatory adherence.
Monitor and analyze the evolving AI regulatory landscape to proactively guide control updates and maintain a compliant posture.
Prepare comprehensive formal risk positions and regulatory responses, demonstrating the organization's AI/ML governance maturity and commitment to best practices.
Required Qualifications:
7-10 years in cybersecurity risk management, cybersecurity, legal or analytics, or model and AI/ML governance
Deep understanding of AI technologies, machine learning/AI risk management best practices, and relevant global laws and regulations
Commitment to continuous learning in machine learning, generative AI, agentic risk technology, and risk management trends, with a focus on AI governance
Experience in developing policies and conducting risk assessments & a strong understanding of risk frameworks, such as the NIST Cybersecurity Framework, ISO 27001/27002, and PCI DSS 4.0
Ability to work cross-functionally, aligning AI risk management with broader business strategies
Excellent verbal and written communication skills, with the ability to effectively convey complex AI risk concepts and insights to senior leadership, stakeholders, and board members. Skilled in crafting clear and concise reports, presentations, and documentation to facilitate informed decision-making
Expertise in engaging with diverse stakeholders to integrate their feedback into AI risk management practices
Commitment to promoting ethical AI practices and ensuring fairness, transparency, and accountability
Ability to effectively manage crises related to AI risks, demonstrating resilience and adaptability
Keen interest in emerging technologies and innovations in AI, with the ability to assess potential risks and opportunities
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
The role being advertised is an existing vacancy.
Acerca de Manulife y John Hancock
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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
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Referenced Salary Location
Toronto, Ontario
Modalidades de Trabajo
Híbrido
Salary range is expected to be between
$113,260.00 CAD - $210,340.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
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