Job Information
Travelers Insurance Company Claim Technical Field Director - Bond & Surety in Toronto, Ontario
Who Are We?
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based case incentive awards.
Salary Range
$146,300.00 - $196,300.00
Target Openings
1
What Is the Opportunity?
As a Claim Technical Director, you will fulfill the Bond and Specialty Insurance (BSI) Claims mission by conducting thorough investigations, analyses, evaluations, and dispositions of claims as well as providing superior customer service in order to achieve desired results. Effectively manage all assigned BSI claims, typically of highest severity and complexity. Interact and collaborate with claim and underwriting colleagues as well as with external business associates (principals, vendors, agents). This role will also support the BSI business by being a resource to resolve claims, build and maintain productive relationships with claim personnel, underwriters, principals and brokers.
What Will You Do?
Handle and resolve claims of higher severity and/or the most complex with limited supervision, including conducting in-depth investigations and analysis, identifying potential risks, liabilities, and coverage issues, and the negotiation of settlements.
Independently conduct thorough review of Bond/Insurance policies, agreements, contracts, and legal documents to confirm coverage and obligations.
Independently assess claim exposures and develop effective strategies for claim resolution. Interact and collaborate with internal departments as needed.
Ensure compliance with BSI claims processes, procedures, and best practices, offering guidance and insights to internal stakeholders and clients as needed.
Maintain thorough documentation of claim activities, decisions, and communications, adhering to record-keeping standards and confidentiality protocols.
Communicate and strategically collaborate with outside counsel to proactively manage and strategize effective litigation, ensuring alignment with organizational goals.
Independently prepare reports and assist others in preparing reports for management to accurately reflect loss development, potential/actual financial exposure, coverage issues, projected/actual recoveries and propose claim, recovery, and resolution strategies.
Identify all recovery opportunities and, where appropriate, coordinate recovery efforts with the Recovery Management Unit and claims management.
Ensure stakeholders/customers feel secure, respected, and cared for throughout the duration of the claims process.
Lead the mentoring and training of less experienced claims representatives to enhance their skills in claim handling performance.
Consistently interact and lead collaborative discussions with Bond colleagues and other critical internal/external business associates.
Perform other duties as assigned.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Bachelor’s degree.
12 years of claim handling experience.
Expert knowledge of legal terminology and skilled in legal research to effectively lead the claim process.
Prior management or team lead responsibility.
Advanced grammar and writing skills with the ability to develop comprehensive, clear, and concise claim documentation.
Proficient in using legal research software (e.g. Westlaw, Pacer, LexMachina), Microsoft Office and PDF Software.
What is a Must Have?
Bachelor's degree.
10 years of claim handling work experience in the insurance industry.
What Is in It for You?
Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
This posting is for an existing vacancy. Travelers does not use artificial intelligence (AI) tools to assess, screen or select applicants. Travelers reserves the right to fill this position at a level above or below the level included in this position.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .