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To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs). Facilitate entry processing, as well as pre arrival and post arrival exception resolution.Prepare, analyze, and/or submit documentation to CBP and PGAsDevelop and maintain a strong relationship with customer's front-line personnelSupport Account Administrators with account management activities (exception logs, special spreadsheets).Perform route cause analysis as directed by the Account Administrator.Research and resolve customer billing issuesCoordinate post-entry activities on the customer's behalfManage the entry verification process.Sort and assign department workloadAccess clients systems (external systems) as necessary.Correspond with business partners in various mediums to include written, phone or e-mail.Produce operational trend reportsKeep business partners apprised of the exception process.Pre alerts - receive and respond as needed per customer SOP.Maintain general knowledge of FedEx products and services HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required.Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written.Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work.Ability to work independently with minimum supervision. Detail oriented. Performs other or additional duties as assigned.Paid Training Provided. HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments. Preferred Qualifications:Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: $15.52 - $24.60 USD HourlyAdditional Details: Sun - Thurs 7am -3:30pm (Sunday 6:30am - 3pm) FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!FedEx Logistics is an Equal Opportunity