Job Information
Marriott Supervisor-Cafe [Bulgari Tokyo Ginza Bar – Café] in Tokyo, Japan
Additional Information
Job Number 26044803
Job Category Food and Beverage & Culinary
Location Bulgari H&R Tokyo Ginza, 2-7-12 Ginza, Tokyo, Tokyo, Japan, VIEW ON MAP (https://www.google.com/maps?q=Bulgari%20H%26R%20Tokyo%20Ginza%2C%202-7-12%20Ginza%2C%20Tokyo%2C%20Tokyo%2C%20Japan%2C)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
募集概要
ブルガリ 東京 銀座 バー・カフェでは、卓越したサービスとブランド体験を提供するため、
カフェオペレーションを現場でリードする カフェスーパーバイザー を募集しています。
ラグジュアリーブランドの世界観を体現しながら、日々の店舗運営とサービス品質の向上を担っていただくポジションです。
主な業務内容
カフェおよびバー・カフェエリアのデイリーオペレーション管理
サービスチーム（サービススタッフ等）の現場指導およびサポート
高いサービスクオリティとブランドスタンダードの維持・向上
ゲスト対応およびリクエスト・クレームへの適切な対応
スタッフのシフト管理、勤怠確認
新人スタッフへのトレーニングおよび育成サポート
関連部署（キッチン、イベント、セールス等）との連携
店舗運営に必要な基本的な事務業務
売上およびサービス状況の把握、現場レベルでの改善提案
応募資格・求める人物像
カフェ、レストラン、ホテル等での接客経験
スーパーバイザーまたはリーダーとしての実務経験があれば尚可
ラグジュアリーブランドまたは高付加価値サービスへの理解・関心
チームワークを大切にし、現場で主体的に行動できる方
日本語での円滑なコミュニケーション能力
英語での基本的なコミュニケーションが可能な方歓迎
勤務地
- ブルガリ 東京 銀座 バー・カフェ （東京都中央区銀座）
ポジションの魅力
世界的ラグジュアリーブランド「ブルガリ」のカフェ運営に携われる
少人数チームで、現場に近いかたちでスーパーバイザーとして活躍
サービス・ホスピタリティスキルをさらに高いレベルへ磨ける環境
Position Summary
Bulgari Tokyo Ginza Bar-Café is seeking a Cafe Supervisor to lead daily café operations and ensure exceptional service delivery in line with Bulgari’s luxury brand standards.
This is a hands-on supervisory role, ideal for a hospitality professional who thrives in an elegant, guest-focused environment.
Key Responsibilities
Supervise daily operations of the café and bar-café area
Lead, support, and motivate service staff
Ensure consistent service quality and adherence to brand standards
Handle guest interactions, requests, and service recovery with professionalism
Manage staff scheduling and attendance
Support training and onboarding of new team members
Coordinate closely with internal departments such as kitchen, events, and sales
Perform basic administrative tasks related to café operations
Monitor service performance and suggest improvements at the operational level
Qualifications & Profile
Experience in café, restaurant, or hotel service operations
Previous supervisory or team-leading experience preferred
Strong interest in luxury hospitality and premium service environments
Team-oriented, proactive, and detail-focused professional
Native-level Japanese communication skills
Basic English communication skills are an advantage
Why Join Us
Be part of an iconic global luxury brand
Work in an intimate, high-end café environment
Opportunity to develop leadership and service excellence skills
Job Details
Working Hours: Shift-based, 8 hours per day + 60-minute break
Days Off: 8–10 days per month (115 days annually)
Employment Type: Full-time
Contract Type: Permanent
Probation Period: 3 months
Expected Salary: JPY 400,000–500,000/month (determined based on experience and expectation)
Bonus: Equivalent to 4 months (paid semi-annually in June and December)
Benefits: Social insurance (employment, workers’ compensation, pension, health), Marriott Group employee benefits, LVMH Group employee benefits
Qualifications
3+ years of experience
Japanese (Native or equivalent level)
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.