Job Information
Amazon Senior Quality Manager, International, Worldwide Grocery Owned Brands, Product Quality in Tokyo, Japan
Description
The Worldwide Grocery Private Brands International team is looking for an entrepreneurial, experienced, and analytical Senior Quality Manager. You will join a dynamic, fast-paced, fun and collaborative work environment where you will help build and scale our business within both physical stores and online channels.
This role ensures that products are consistently produced and delivered to our customers to our quality expectations. You will be expected to drive activities across several stakeholder teams including Product Development, Category Managers, Food Safety, Marketing, Supply Chain, Operations, and suppliers to ensure the maintenance of quality expectations for our food & beverage products.
This position will focus on monitoring product performance of launched products, managing trend analysis, customer complaint issue identification, facilitate product and process improvement initiatives with suppliers and internal cross-functional teams. This position will influence process improvements to commercialization processes and upstream product and supplier decisions through product quality benchmarking at category and subcategory levels, leveraging product testing and customer insights. This position will ensure robust quality performance reporting mechanisms, aligned with Worldwide Product Quality team to track program, product, and supplier performance metrics. The position will require resourcefulness and creativity to learn new tools and systems to identify opportunities to drive automation and simplification of data management.
The right person for this role must be customer obsessed and enjoy using data and mechanisms to drive improvements that maintain customer trust with of our brands and products. The successful candidate will be self-motivated, enjoy working with data and identifying trends from large data sets, have high attention to detail, strong vision for quality standards and programs, able to develop sound recommendations for product/process improvements. This candidate must be able to build and maintain strong interpersonal working relationships across teams and regions, able to earn trust and influence teams, be solution oriented, have solid problem-solving skills, and ability to communicate clearly (verbal and written) with technical and non-technical teams alike, and be motivated by a fast-paced dynamic environment.
Key job responsibilities
Ensure robust WW Product Quality program, supporting both pre-launch and post launch initiatives.
• Ensure effectiveness of Quality Underperforming Product Program to monitor product performance post launch and drive improvement initiatives, working effectively with cross-functional stakeholders and suppliers.
• Ensure mechanisms to continuously optimize customer feedback monitoring mechanisms to improve defect identification across all food and beverage product types.
• Ensure robust management of quality performance metrics and reporting mechanisms.
• Navigate roadblocks and work with cross-functional stakeholders and suppliers to drive corrective actions without compromising on product safety, compliance, or customer satisfaction.
A day in the life
【What's a day in the Amazon office like? 】 https://www.youtube.com/watch?v=0wIlMX1yUKU
【Employee Benefits】 https://www.amazon.co.jp/b?node=22292420051
Basic Qualifications
5+ years of operations management experience with a proven track record of delivering products against plan in a dynamic, multi-disciplined environment
Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership while preparing quality metrics and driving quality goals with stakeholders
Fluent in spoken, written, and reading Japanese and English
Experience reviewing customer feedback, making data-driven recommendations, and leveraging insights to improve operational performance
Demonstrated experience in high-level negotiation and building successful internal and external relationships to drive collaborative outcomes
Preferred Qualifications
Full product life cycle experience
Experience with continuous improvement processes
Experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python), or experience in building financial and operational reports/data sets that inform business decision-making
Experience with Private Brands or consumer goods manufacturing, preferably in food and beverage products
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.