Job Information
Marriott Sales Manager in Tokyo, Japan
Additional Information
Job Number 26045485
Job Category Sales & Marketing
Location The Ritz-Carlton Tokyo, Tokyo Midtown 9-7-1 Akasaka, Tokyo, Tokyo, Japan, 107-6245 VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Tokyo%2C%20Tokyo%20Midtown%209-7-1%20Akasaka%2C%20Tokyo%2C%20Tokyo%2C%20Japan%2C%20107-6245)
Schedule Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
職務概要
本ポジションは、営業機会を積極的に開拓し、案件対応を行う責任を担います。
確定したビジネス案件については、適切かつタイムリーに関連部署へ引き継ぎを行い、円滑なサービス提供を確保します。
また、長期的かつ価値のある顧客関係の構築に重点を置き、日々の営業活動をサポートしながら、売上目標の達成を目指します。
個人の営業目標を達成することも、本ポジションの重要な責務です。
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
ネイティブレベルまたはビズネスレベル日本語力
Native or Business level Japanese Language Skills (equivalent to JLPT N1）
Must hold valid working visa in Japan
以下のいずれかを満たす方：
- 認定された大学または短期大学にて、経営学、マーケティング、ホテル・レストラン経営、または関連分野の2年制学位を取得し、 営業・マーケティング、または関連分野で3年以上の実務経験を有する方。
または
- 認定された大学にて、経営学、マーケティング、ホテル・レストラン経営、または関連分野の4年制学士号を取得し、 営業・マーケティング、または関連分野で1年以上の実務経験を有する方。
Education and Experience
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
営業機会を創出するための関係構築
社外営業チャネルと連携し、営業活動が重複せず、相互補完的に行われるよう調整する。
既存顧客および新規顧客との関係を構築・強化し、将来的な予約獲得につなげる。 （例：営業訪問、接待、FAMツアー、展示会・トレードショーへの参加 等）
地域コミュニティとの関係構築を通じて、営業機会となる顧客基盤を拡大する。
社内外の主要ステークホルダーとの関係を管理・発展させる。
イベント運営チームへ、正確・完全かつ効果的な案件引き継ぎを行う。
Building Successful Relationships that Generate Sales Opportunities
• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
営業活動の管理
営業チームメンバーと同行し、新規顧客の獲得や案件のクロージングを行う。
受注案件に関するオペレーション業務を実行・サポートする （例：提案書の作成、契約書作成、顧客とのコレスポンデンス 等）。
Managing Sales Activities
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
市場動向とターゲット顧客の理解による収益最大化
個人および施設全体の売上目標達成に向け、新規ビジネスを開拓する。
市場全体（競合他社の強み・弱み、経済動向、需給バランス等）を理解し、競争優位性を活かした営業を行う。
市場状況および施設のニーズに基づき、最適な案件を成約に導く。
主なターゲット顧客およびサービス期待値を理解し、顧客のビジネス課題やニーズに基づいた最適なソリューションを提案する。
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
卓越したカスタマーサービスの提供
企業のサービスおよびリレーションシップ戦略を理解・実践し、すべての顧客接点においてサービスエクセレンスを提供する。
顧客アカウントに対する取引シェア拡大を目的とした対応を行う。
会社のカスタマーサービス基準を実行・サポートする。
日々のサービス基準に沿った、質の高いカスタマーサービスを提供する。
ゲストリレーションにおいて模範となる行動を示す。
ゲストから積極的にフィードバックを収集し、商品品質およびサービスレベルの向上につなげる。
Providing Exceptional Customer Service
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.