Job Information
Dynatrace Lead Technology Consultant in Tokyo, Japan
Your role at Dynatrace
In this role, you will work directly with our customers to implement, configure, provide training, and deliver use-case consulting for our Dynatrace platform aligned with the customer’s desired business outcomes. The Lead Consultant will represent Dynatrace as a trusted advisor, guiding customers along their Dynatrace journeys. Lead Consultants are expected to deliver Dynatrace core service offerings having regular interactions with developers, architects, business analysts, and line-of-business executives. Lead Consultants will also be a go-to-resource for all ACE Services for expert knowledge and experience in all aspects of troubleshooting, best practice and general guidance.
Responsibilities:
Define and deliver education sessions focused on Dynatrace solutions in our customers’ environments
Consult with customers to understand, and then meet, their business and technical goals
Serve as subject matter expert on Dynatrace techniques and best practices, combining product expertise with your skills and knowledge
Identify key “Business Modeling” integration opportunities, especially around reporting, alerting, dashboards, SLAs
Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, and practices
Use Dynatrace products to find and point out obvious application performance problems and other low-hanging fruit for those great “aha!” moments
Participate in project scoping
Build relationships that support the successful adoption and integration of Dynatrace products throughout the application lifecycle
Partner with the sales team as needed in presales technical sessions
Recommend complementary products or product features to meet customer goals
Travel Requirements
Most Dynatrace Services client engagements completed by Lead Consultants are short to mid-term assignments but usually do not require travel. However, on occasion, site visits may be required
Must be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activities
What will help you succeed
Required Skills:
Minimum 4 years Consultant experience or equivalent industry experience. This may include 2-3+ presales, or support experience with application-focused software requiring interactions outside of the data center (other APM tools; large, packaged apps; not simply infrastructure)
3 years of demonstrated high customer satisfaction
Current knowledge of and certifications in “new stack”, cloud, big data, and other key technologies (AWS, GCP, Azure, PCF, OpenShift, Docker, Kubernetes, SNOW, Splunk)
2-3+ years hands-on design and programming in some object-oriented language, preferably in a Java or .NET environment, preferably on medium-to-large online systems. This is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credible. Appropriate university-level programming coursework may be acceptable
Three industry certifications (e.g. AWS, Google Cloud, Kubernetes, PMP)
Experience with data visualizations via charts and dashboards
Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and SOA-based applications
Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
Understands automation and its key use cases
Can develop and maintain highly complex DQL queries and maintain highly complex workflows
Understands and identifies impacts of actions, can plan for potential risks or issues
Fluency in Japanese language as well as strong familiarity with Japanese business practices
Proficiency in English
Desired Experience:
4+ years consulting experience with Dynatrace technology consulting
Experience in a major vertical such as Finance, eCommerce/Retail, Insurance
Identification of gaps in product use and automation to drive innovative ways of working
Creation and adaptation of processes to new industry trends and achieves associated benefits
Why you will love being a Dynatracer
Compensation and Rewards
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.