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ANAインターコンチネンタルホテル東京では、Cascade cafeレストランマネージャー / Atrium Lounge Assistant Managerを募集しています。

ホテルのの2階ロビーにあるオールデイダイニングレストラン、「カスケイドカフェ」そしてアフターヌーンティーが人気の「アトリウムラウンジ」。

レストランには滞在ゲストだけでなく、日本全国からいらっしゃるローカルゲストも多く訪れます。

日本旅行を楽しむ方にも、ローカルゲストにも国籍関係なく魅力的なレストランサービスを提供したい！そんな思いを一緒に実現してくださる方、是非ご応募お待ちしております。

【主な業務内容】

■レストランの管理

‐IHGホテルのサービスや衛星基準の実施状況を監督

‐スタッフとのブリーフィングを通して、VIPや特別な機会の為に訪れたお客様の情報、

　特別メニュー等についてスタッフ全員に情報共有を行う。

‐レストランへ訪れたお客様への出迎え・挨拶を通しパーソナルなサービス提供に努める

‐スタッフのトレーニングやモチベーションを上げる取り組み

■サービス向上

‐ゲストコメントを通しシェフやF&Bダイレクターと共に、ゲストニーズを捉え改善する

‐レストランにおけるキャンペーンやイベントのの作成・実施

‐競合分析を行う

‐顧客のデータベースを管理し、パーソナルサービスに努める

‐コスト・フォアキャストの管理

‐人員計画と部門の予算をダイレクターと共に作成、管理

ANA InterContinental Tokyo is currently seeking a Restaurant Manager for Cascade Cafe and an Assistant Manager for the Atrium Lounge.

Located on the second floor of the hotel lobby, Cascade Cafe is an all-day dining restaurant, while the Atrium Lounge is renowned for its afternoon tea.

The restaurant welcomes not only hotel guests but also many local visitors from all over Japan.

We want to provide an exceptional dining experience for both travelers visiting Japan and local guests, regardless of nationality! We look forward to hearing from those who share this vision and are eager to help us make it a reality.

A little taste of your day-to-day:

• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

• Adhere to opening and closing procedures

• Adhere to bill paying procedures

• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

• Personally meet and farewell a minimum of 80% of your customers

• Encourage and motivate staff to provide optimum service during all shifts

• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

• Develop and implement Promotions Calendar for F&B products in restaurant

• Manage special event concepts

• Anticipate market changes and review operations when necessary

• Conduct competitor analysis

• Create positive publicity opportunities

• Manage customer database and utilize effectively

What We need from you:

• 4+ years’ related experience, including management experience

• Must speak local language

• Must obtain certifications or permits as required by local governmental agencies.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.