Job Information
Google Customer Experience Manager, gTech Ads, Google Customer Solutions (English, Japanese) in Tokyo, Japan
Customer Experience Manager, gTech Ads, Google Customer Solutions (English, Japanese)
corporatefare_ Google place Tokyo, Japan
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
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XGoogle welcomes people with disabilities.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
8 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions.
Ability to communicate in English and Japanese fluently as this is a customer-facing role that requires communicating with clients and stakeholders locally and internationally.
Preferred qualifications:
MBA or Master's degree.
Experience with sales in consulting, sales enablement, or alternatively in mid-market, small business, apps, agency, acquisitions, and or onboarding sales.
Ability to work independently and manage multiple global projects simultaneously while paying strict attention to detail.
Ability to synthesize complex messages, data sets/signals and insights into executive-ready communications.
Ability to build relationships, manage and influence executive, cross-functional stakeholders.
Excellent business planning, project management, problem-solving and analysis skills, combined with business judgment and communication skills.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
As the gTech Service Manager, you will be an executive customer engagement and activation lead driving adoption of essential access and security solutions to Google’s clients. In this role, you’ll lead engagements with key customers to enable the adoption of security protocols, ensuring secure and compliant long term success in a risk landscape. You will guide clients through the end-to-end process from discovery/assessment, to rollout, to monitoring and compliance. Your work will ensure our most important partners are successful, stable, and see Google as the premier platform for their advertising investments.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out ourvideo (https://www.youtube.com/watch?v=HcjR6ZngQcw) .
Responsibilities
Serve as the advocate for gTech services across Customer Experience operations for markets in the EMEA region for Google Customer Solutions (GCS) Acquisitions.
Engage effectively with sellers and sales leaders, interacting daily to activate solutions, drive process outcomes, and enable actionable resolution to escalations from the business.
Manage and represent gTech relationships by collaborating extensively with cross-functional teams to represent a unified gTech point of view with the GCS business.
Keep apprised of the latest shifts in sales strategies, incentives, barriers, and feedback to inform gTech solutions design and delivery.
Conduct opportunity analysis and make recommendations to the sales team on where and how gTech can drive value for advertisers.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.