Job Information
Amazon Central Operations Program Manager, Japan Central Operations in Tokyo, Japan
Description
Central Operations (CO) is a team that explores new approaches and ways of working at Amazon Logistics, delivering scalable solutions for running increasingly complex and growing last-mile delivery networks. The CO is responsible for the critical processes of last mile delivery, such as Route planning, Scheduling and Forecasting, On Road Management, and has a vision to continually transform the way we do this in a scalable manner.
We are looking for Program Manager to join our team to launch new programs, drive improvements to the processes and technology used within Central Operations (CO). Program Manager must be able to excel and grow in a new team with high ambiguity. In this role, you will think big, develop original ideas, and directly influence and collaborate with the Transportation team, Last Mile Tech team, Operations, and business development teams to further expand Central Operations also responsible for developing strategic approaches.
Key job responsibilities
• Define the program (mission, vision, tenets), set objectives, analyze data, and drive improvements that are quantified with metrics
• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Oversee gaps between teams, processes and systems
• Identify and mitigate risks (before they become roadblocks)
• Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
• Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
• Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals
Basic Qualifications
2+ years of program or project management experience
3+ years of advanced Microsoft Word and Excel experience
Speak, write, and read fluently in English
Preferred Qualifications
Speak, write, and read fluently in Japanese
Experience in MS Access and SQL
Knowledge of Lean principles and DMAIC methodology
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience working in an analytical environment with cross-functional teams
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