Job Information
Pearson Advanced Associate, Customer Service in Tokyo, Japan
Job Title: Advanced Associate, Customer Service
Description: In this role, you’ll support customer service, sales operations, and compliance activities for Pearson’s Japan business. You’ll play a key part in ensuring seamless voucher services, accurate sales support, and strong adherence to privacy and quality standards.
This opportunity is ideal for someone who enjoys operational ownership, cross‑functional collaboration, and working in a bilingual, international environment.
The Role
This role exists to ensure smooth and reliable customer and sales support operations for the Japan market. You’ll be responsible for managing voucher store activities, supporting sales teams with data and communications, and contributing to internal audit activities within our Privacy Management System.
You’ll make an immediate impact by ensuring uninterrupted customer service coverage, improving operational processes, and building strong partnerships with internal stakeholders. What sets this role apart is the variety — you’ll combine customer service, operational excellence, compliance, and sales support in a role that offers meaningful exposure across the business.
What You’ll Own
Ensure the day‑to‑day operation and continuity of the Japan Voucher Store , including providing coverage during team absences
Support and optimize voucher service processes, including contributing to longer‑term improvements such as migration to eCommerce platforms
Act as a key point of coordination with internal stakeholders , resolving issues and completing tasks in both Japanese and English
Perform assigned responsibilities as an Internal Auditor within the Privacy Management System (PMS) , in line with guidance from top management
Provide sales data and operational support to the Sales team, including database updates, email communications, and other assigned tasks
Maintain compliance with PMS, ISO standards, and internal policies across all responsibilities
About You
You bring experience in back‑office, operations, or customer support roles , and you’re someone who values accuracy, accountability, and follow‑through
You communicate confidently in native‑level Japanese (spoken and written) and are comfortable working in English (reading and writing)
You’re collaborative by nature and thrive in environments that require working across cultures and functions
You’re proficient with Microsoft Office applications , and experience with MS Access is a strong plus
You approach work with a professional mindset , a “can‑do” attitude, and respect for working professionals and processes
What You’ll Get
A role with broad operational exposure , combining customer service, sales support, and compliance
The opportunity to build experience in privacy management systems and ISO‑aligned environments
Hands‑on involvement in improving and evolving customer service operations for the Japan market
A collaborative, international working environment within a global learning organization
Hybrid working arrangements , offering flexibility between office and home
Ready to Make an Impact?
Apply now and help ensure outstanding customer and sales support for Pearson’s Japan business.
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Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Customer Success
Job Family: GO_TO_MARKET
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 23632