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Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Join IBM Consulting and become part of a large-scale international delivery team supporting complex IT service operations within the healthcare industry.

This role combines hands-on service delivery with process improvement, offering the opportunity to work closely with clients to optimize IT service performance. You will operate in a structured environment, collaborating with global teams while contributing to both operational stability and continuous improvement initiatives.

You will gain exposure to enterprise-scale environments, work with modern ITSM tools, and develop your consulting and stakeholder management skills in a role that bridges operations and transformation.

Your responsibilities will include:

• Supporting IT service delivery processes, including incident, problem, and change management

• Analyzing service performance using SLAs and KPIs to identify improvement opportunities

• Evaluating application and service performance to support operational stability

• Performing hands-on operational activities alongside analytical and advisory work

• Collaborating with stakeholders and presenting findings and recommendations

• Supporting alignment between IT services and business objectives

• Using tools such as JIRA, Confluence, and Omnitracker to manage and analyze service processes

• Contributing to continuous improvement initiatives across IT service delivery

Required technical and professional expertise

• Ideally min. 2+ years of experience in IT Service Management (ITSM) or IT service delivery environments

• Solid understanding of ITSM processes (incident, problem, change management)

• Experience working with SLAs, KPIs, and service performance metrics

• Strong analytical and problem-solving skills

• Ability to work with stakeholders and present insights clearly

• Comfortable communicating in German and English in a professional/business environment

Preferred technical and professional experience

• Familiarity with ITIL framework

• Experience with ITSM tools (e.g. ServiceNow or similar platforms)

• Experience with data analysis, reporting, or visualization

• Exposure to cloud environments (e.g. IBM Cloud)

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.