Job Information
IBM Dynamics 365 CE Support Specialist in Timi?oara, Romania
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your role and responsibilities
As a Dynamics 365 Functional Support Specialist, you will ensure the stability, performance, and continuous improvement of MS Dynamics 365 CE environments within an operational (AMS) context.
You will:
• Own and resolve assigned ITSM (ServiceNow) and JIRA incidents and service requests within agreed SLAs.
• Independently troubleshoot and resolve L2/L3 application issues across MS Dynamics 365 CE (cloud and/or on-prem).
• Perform functional configuration changes, including user and security role updates, workflow and business rule adjustments, and broader configuration enhancements.
• Monitor system health, integrations, scheduled jobs, and environment stability; investigate logs and traces to identify root causes.
• Support and execute environment lifecycle activities (DEV/TEST/PROD), including deployments, configuration promotions, smoke testing, and release validation.
• Participate in change, incident, and problem management processes, contributing to root-cause analysis and prevention actions.
• Communicate clearly with stakeholders on ticket status, risks, and estimated resolution timelines.
• Maintain and improve operational documentation and knowledge articles.
Required technical and professional expertise
• 2+ years of relevant Dynamics 365 CE support or application support experience; strong ITSM experience with high learning agility may also be considered.
• Experience managing and resolving ITSM tickets (ServiceNow or similar) in an SLA-driven environment.
• Practical experience supporting MS Dynamics 365 CE environments (cloud and/or on-prem), including environment lifecycle understanding.
• Hands-on experience performing configuration changes (security roles, workflows, business rules, system settings).
• Experience working within structured change, incident, and problem management processes.
• Ability to troubleshoot integrations at log/trace level and understand API or middleware-based integrations.
• Strong written and verbal English communication skills (minimum B2 level).
• Availability to participate in a structured on-call rotation (depending on business needs).
• Flexibility to work onsite from the office a minimum of 4 days per month.
Preferred technical and professional experience
• Exposure to Azure monitoring or telemetry tools.
• Experience supporting both cloud and on-prem Dynamics environments.
• Experience contributing to or maintaining operational documentation (e.g., Confluence).
• Microsoft Dynamics certifications or active certification progress.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.