Job Information
Insight Global Travel Claims Associate in Three Chopt, Virginia
Job Description
Insight Global's client is hiring Travel Claims Associates to support customers filing travel‑related insurance claims. In this fully remote role, the Travel Claims Associates will play a critical part in helping travelers navigate unexpected disruptions by reviewing coverage, processing claims, and providing clear, compassionate support throughout the claims process.
Day to Day:
Review and adjudicate travel insurance claims (trip cancellation, interruption, delay, medical, baggage, etc.)
Interpret policy coverage and explain benefits clearly to customers
Communicate with customers via phone and email to obtain information, provide updates, and explain claim outcomes
Request and review documentation to support claim decisions
Follow internal workflows to ensure timely, accurate claim resolution
Meet productivity and quality standards while delivering a positive customer experienc
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
High school diploma or equivalent required
1+ years experience claims processing, travel, insurance, or customer service strongly preferred
Strong written and verbal communication skills
Detail‑oriented with the ability to manage multiple claims at once
Comfortable working remotely and using claims management systems
Customer‑first mindset with strong problem‑solving skills