Job Information
Amazon IT Execution Manager , RAD IT execution in Thane, India
Description
The IT Manager role within Amazon Ops Tech Solutions is a critical position that encompasses a wide range of responsibilities and demands a strong combination of technical expertise, leadership skills, and a deep understanding of operational efficiency. IT Manager will be tasked with overseeing the IT RAD operations, ensuring that all the IT equipment that RAD is handling is being manager on the highest standards.
Key job responsibilities
Lead a team of talented IT professionals, providing guidance, mentorship, and fostering a collaborative work environment to ensure the delivery of high-quality support and innovative solutions. Collaboration with cross-functional teams, including Operations, Operations Engineering, and Supply Chain.
Execute business critical IT tasks such as end user equipment configuration, RMA troubleshooting repair and replacement, document the troubleshooting process and keep the organization policies up to date, record accurate device level information and provide IT support to RAD Operations processes.
Key driver of operational excellence, leads incident management and root cause analysis efforts, continuously enhancing processes to minimize disruptions and enhance the overall reliability of IT systems. Implements best practices, establish robust data capturing and reporting mechanisms, and drive proactive measures to identify and address potential issues before they impact operations.
Collaborates with business leaders, providing strategic guidance on IT initiatives and demonstrating the value of IT services in achieving organizational goals. Liaises with senior management, presenting updates, insights, and recommendations to drive data driven decision-making.
A day in the life
A RAD IT Execution Manager starts by reviewing operational dashboards, tracking asset processing metrics and service level agreements . They identify potential blockers in equipment repair and deployment workflows, ensuring timely resolution. Throughout the day, they audit work queues, verify process adherence, and optimize team performance.
The manager conducts 1:1 meetings with team members, discussing career development opportunities, providing performance feedback, and supporting individual growth plans. They actively listen to team input, demonstrate empathy, and create an inclusive environment that balances work responsibilities with employee well-being.
By day's end, they've driven customer outcomes, managed risks, and supported team success.
Basic Qualifications
Experience leading technology teams as an information technology operations manager
Experience in project management
Bachelor's degree or equivalent, or experience in professional or military settings
Bachelor's degree or equivalent, or experience in people management
Experience hiring, developing, and managing high-performing technical teams
Experience coaching and mentoring at the management level
Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement
Experience in Diversity, Equity, and Inclusion (DEI)
Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines
Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams
Experience managing teams who deliver on defined goals and timelines
Preferred Qualifications
Speak, write, and read fluently in English
4+ years of professional or military experience
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