Job Information
Baylor Scott & White Health LVN Hospice Administrative Support in Temple, Texas
Hospice LVN – Administrative Support
Baylor Scott & White – Temple
Schedule: Full-time | Monday–Friday | 8:00 AM–5:00 PM
Baylor Scott & White Temple is seeking a Hospice LVN – Administrative Support to provide essential administrative and clinical support for daily hospice operations. This role focuses on managing inbox requests, reviewing medical documentation, and supporting the care team in a fast-paced, patient-centered environment.
Key Responsibilities
Support daily administrative tasks related to hospice in-basket requests
Review medical records and identify urgent or time-sensitive clinical needs
Communicate professionally with patients, families, and care team members via phone
Collaborate effectively as part of an interdisciplinary hospice team
Maintain accuracy and efficiency while managing multiple priorities
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level.
Job Summary
You will use our nursing model to care for patients as part of our health team. Your role involves tasks based on your license, including managing patient electronic medical records. Handle digital interactions through our 'In Basket' system.
Essential Functions of the Role
Respond to patient messages promptly, adhering to standard workflows.
Act as the first reviewer for all assigned care team messages.
Carry out fundamental scheduling tasks which include appointments for the same and next day, as well as lab rechecks.
Take charge of referrals and pre-authorizations as per clinic workflow.
Fill out necessary paperwork such as Family and Medical Leave Act documents, home health records and others.
Implement standing delegated orders efficiently.
Handle pending/plan orders and associated diagnostic codes.
Ensure clear and quick documentation in the electronic medical record.
Record external test results in the electronic medical record.
Make patient calls and notifications, ensuring accurate relaying of clinical information/education from provider to patient.
You may need to perform in-clinic duties as detailed in the job description.
Key Success Factors
You can adeptly handle multiple tasks and responsibilities within your scope of practice.
You have a solid understanding of health care standards and procedures.
You articulate your thoughts effectively, displaying professionalism in both verbal and written communication.
You are competent in examining situations and proposing solutions.
You promptly identify and communicate any changes in a patient's health status.
You possess superb computer skills, including data entry and typing, with a keen eye for detail.
You maintain composure and effectiveness while working in a fast-paced environment.
Belonging Statement
We believe that all people should feel welcomed, valued and supported.
Qualifications
Qualifications & Skills
Minimum 1 year of hospice experience required
Ability to review medical records and recognize urgent clinical needs
Excellent communication and phone skills with a professional demeanor
Calm under pressure; strong multitasking and teamwork abilities
Proficient computer skills, including Microsoft Word and Excel
Quick learner with experience using Electronic Medical Records (EMRs)
Current LVN License
Basic life support (BLS) certification is required. Must obtain within 30 days of hire if you do not have it.
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.