Job Information
Amazon Shipper Performance Coach, Amazon Transportation Services in Tempe, Arizona
Description
Amazon Global Logistics (GL) Linehaul is seeking a Shipper Performance Coach to improve the shipper experience for vendors and sellers who use Amazon Inbound Transportation. You will evaluate network shipper defects and drive improvement through coaching and performance management. This role involves creating and implementing recommendations to help shippers enhance their performance as Amazon continues to innovate in transportation and logistics.
Key job responsibilities
Monitor, verify, and present data on a daily basis
Address transportation disruptions and barriers in real-time
Identify root causes of transportation defects
Maintain daily logs on assigned shippers
Lead weekly calls with assigned shippers
Lead daily business review stand-up calls
A day in the life
As a Shipper Performance Coach, you will actively manage the performance of a portfolio of shippers. This involves closely monitoring their data, identifying areas for improvement, and working directly with them to implement solutions. You'll need to quickly adapt to changing conditions and find creative ways to overcome challenges. Strong communication and collaboration skills are essential, as you'll interact with a wide range of stakeholders, teams, and partners daily.
About the team
At Amazon Global Logistics, we focus on learning, innovating, and enjoying our work. We are customer-focused, with direct engagement with our users. We seek individuals passionate about ownership and accountability, who are excited to reinvent the transportation shipper experience. If you're driven to make a real impact and are enthusiastic about transportation and logistics, we want to hear from you.
Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock
Basic Qualifications
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 18 years of age or older
Preferred Qualifications
Bachelor's degree, or 2+ years of Amazon experience
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .
USA, AZ, Tempe - 21.00 - 29.00 USD hourly