Job Information
Robert Half Loss Mitigation Collections Rep. in Tempe, Arizona
Description
Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101)
Pay: $22/hour
Employment Type: Full-Time Temp to Hire
Industry: Mortgage & Financial Services
About the Role
Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Loss Mitigation Collectors roles. The role is 100% on-site in a modern, high-volume outbound call center environment.
In this role your will be responsible for outbound consumer collections calls to any mortgage customer who is 60 days or more past due on their payments. The role will require you to communicate payment options that are required to get the customer back in good standing on their loan.
A qualified candidate will be confident in making outbound calls and comfortable having direct but professional conversations related to the customer' current financial situation and realistic solutions. The company is willing and able to teach individuals with any past phone-based customer care experience. Past experience working in collections or mortgage is a plus but not required.
Schedule
Full-time – 40 hours/week
Monday–Friday schedules:
• Spring/Summer: 9:00 AM – 6:00 PM
Fall/Winter: 10:00 AM – 7:00 PM
Monthly Saturday rotation (One Saturday per month):
• Spring/Summer: 7:00 AM – 11:00 AM
Fall/Winter: 8:00 AM – 12:00 PM
Training
• 5 weeks paid classroom and on the floor training
Why This Opportunity?
• Entry point into a stable and growing mortgage and financial services field
• Structured training and development
• Consistent full-time hours and long-term career path potential with promotions available to proven performers.
Requirements
Qualifications
• Prior customer service experience required (call center, receptionist, or other phone-based customer care experience.
• Prior experience in either the mortgage field or collections is a plus but not required.
• Ability to manage a high outbound call volume with professionalism.
• Comfortable working on-site Monday through Friday with availability one half day one Saturday per month.
• Interest in learning the mortgage industry or financial services and growing within the organization.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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