Job Information
Runtime Technologies, LLC Director, Shared Consulting Services in Tempe, Arizona
At Isos Technology, we're looking for a strategic, people centered senior leader to own the performance, health, and evolution of our shared consulting organization. In this role, you'll help ensure every client engagement is delivered with precision, predictability, and a strong focus on meaningful client outcomes, not just internal metrics.
This leader is accountable for the operational and people performance of our 80+ consultants, ensuring they are effectively deployed, highly engaged, and continuously developing, while achieving the utilization, margin, and scalability required to run a high-performing professional services business.
Success in this role requires a disciplined, metrics-driven operator and strong people leader who drives business outcomes (utilization, margin, predictability) while fostering a high-accountability culture that supports engagement, retention, and development. This role is responsible for streamlining professional services delivery by embedding AI-enabled ways of working to improve efficiency, predictability, delivery performance, and accelerate client time-to-value creation.
Responsibilities:
5-Star Client Experience
- Ensure all client engagements consistently meet or exceed Isos' 5-Star experience standards in partnership with Practice leaders
- Maintain clear visibility into how client value is delivered and perceived, reinforcing trust and long-term partnership
- Proactively identify delivery risks and intervene early to protect client outcomes
- Partner with Client Success, Sales, Project Management, and Practices to align expectations, improve delivery, and remove friction across teams
- Foster a consulting culture rooted in accountability, transparency, collaboration, and continuous growth
Consulting Organization Leadership
- Lead the overall health and performance of the shared consulting organization, ensuring consultants are engaged, supported, and set up for success
- Drive workforce planning, staffing, and capacity management to align talent with pipeline demand and business objectives
- Establish strong forecasting practices to inform hiring decisions and optimize utilization
- Manage deployment strategies, including bench and contractor usage, to maximize existing talent before external hiring
- Build alignment and accountability across the organization while addressing performance and operational challenges with sound judgment
- Empower Team Leads to drive performance, uphold delivery standards, and cultivate a high engagement team environment
Operational Performance & Financial Management
Own and manage