Job Information
Adecco US, Inc. Customer Service Representative in Tempe, Arizona
A growing aerospace manufacturing company in the Tempe area is seeking a Customer Service Representative to support its global repair operations. This role works closely with airlines, aircraft manufacturers, and defense customers to coordinate repair orders, track deliveries, and ensure a smooth customer experience from quote through shipment.
This is an excellent opportunity for someone who enjoys working in a fast-paced technical environment , managing customer communication, and supporting operations teams within a regulated aerospace industry.
Key Responsibilities
• Enter repair order data and maintain records in internal ERP and repair management systems
• Provide customers with repair quotes, delivery updates, and order status information
• Coordinate the receipt and shipment of repair components through internal systems
• Generate invoices and maintain documentation related to repair orders
• Track and report key performance metrics such as Turnaround Time (TAT) and On-Time Delivery (OTD)
• Serve as the primary contact for customers throughout the repair lifecycle—from intake to final shipment
• Work cross-functionally with finance, sales, and operations teams to process orders and resolve customer issues
• Assist with customer account setup, credit terms, and order administration
• Maintain clear communication with domestic and international customers
Qualifications
• 3–5 years of experience in customer service, administrative support, or sales support in a manufacturing environment
• Experience managing customer orders, purchase orders, or repair processes
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to read and interpret customer purchase orders or contract requirements
• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office (especially Excel and Outlook)
• Ability to work independently while collaborating with cross-functional teams
Preferred Experience
• ERP systems such as Epicor or similar platforms
• Aerospace or regulated manufacturing environments
• Experience with government or defense contract documentation
Additional Information
• Full-time position, Monday – Friday schedule
• Occasional overtime may be required depending on workload
• Ability to lift up to 25 lbs and work in both office and light production environments
Pay Details: $30.00 to $35.00 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.