Job Information
Robert Half Bilingual Spanish Customer Service Representative in Tempe, Arizona
Description
We are looking for motivated Bilingual Spanish Speaking Customer Service Representatives to join our team in Tempe, Arizona. This contract-to-permanent position offers an excellent opportunity to build a career in the mortgage and financial services industry, working in a dynamic and fast-paced call center environment. As the first point of contact for customers, you will play a key role in delivering exceptional service and ensuring customer satisfaction.
Responsibilities:
• Respond to inbound calls from customers with inquiries about mortgage payments, escrow accounts, and loan information.
• Make outbound calls to customers to address missed or overdue payments and provide guidance on account resolution.
• Deliver accurate and customer-focused assistance, ensuring all questions are addressed promptly and professionally.
• Maintain detailed and precise records of all customer interactions in the internal system.
• Adhere to company policies and compliance standards while providing consistent and reliable service.
• Participate in training sessions and ongoing coaching to enhance skills and stay updated on industry practices.
• Collaborate with team members to ensure a seamless and efficient customer service experience.
Requirements
• Previous experience in customer service, such as in a call center, administrative support, or retail environment.
• Verbal bilingual Spanish speaking abilities.
• Capacity to handle high call volumes while maintaining a detail-oriented approach.
• Availability to work on-site Monday through Friday, with occasional half day Saturday shifts once per month.
• Interest in learning about the mortgage industry and growing within the organization.
• Exceptional attention to detail and the ability to document information accurately.
• Familiarity with handling both inbound and outbound calls is a plus.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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