Job Information
TEKsystems Bilingual Mortgage Customer Service Representative in Tempe, Arizona
Bilingual Mortgage Customer Service Representative (English / Spanish)
Location: Tempe, AZ (100% Onsite – 5 Days/Week)
Pay: $21/hour (Contract) | $19/hour (Permanent) + Monthly Bonus
Contract Length: 4.5‑Month Contract‑to‑Hire
Start Date: April 27
Overview
We are hiring Bilingual (English/Spanish) Customer Service Representatives to join a fast‑paced mortgage servicing call center. In this role, you’ll support homeowners by handling both inbound and outbound calls, helping them understand their mortgage status, and working with them to set up payment solutions.
This role is ideal for individuals who thrive in a high‑volume call environment, are comfortable using computer systems, and enjoy helping people navigate financial challenges.
Key Responsibilities
Handle inbound and outbound calls in a fast‑paced call center environment
Speak with homeowners who are past due on their mortgage to determine the reason for delinquency
Work with customers to establish customized payment plans to bring loans current
Assist inbound callers with general mortgage servicing questions
Process payments and update account information accurately
Identify eligible customers and refer them to refinancing teams when appropriate
Document all calls, actions, and outcomes accurately in internal systems
Meet daily performance expectations while following compliance and quality standards
Represent the company professionally while delivering a high level of customer service
Required Qualifications
MUST be bilingual in English and Spanish
Customer service experience, preferably in a call center handling inbound/outbound calls
Proven ability to work in a fast‑paced environment
Strong attention to detail and documentation skills
Basic technical proficiency, including:
Logging into systems using username/password
Navigating Windows‑based applications
Using Microsoft Office (Outlook, Word, Excel)
Downloading and using apps as needed
Training & OnboardingCorporate Training (Weeks 1–2)
Day 1: 8:00 AM – 5:00 PM
Benefits overview, laptop setup, system access
Day 2 onward: 7:00 AM – 4:00 PM
Assessments:
First Monday after Week 1
Friday of Week 2
On‑the‑Job Academy / Nesting (Weeks 3–4)
Schedule: 9:00 AM – 6:00 PM
After completion, schedule remains on a 9:00 AM – 6:00 PM schedule
Schedule, Breaks & Meals
Breaks provided every 2 hours
30–60 minute lunch
Onsite cafeteria available
Schedule applies during both training and production
Compensation Details
$21/hour during the 4.5‑month contract period
Upon conversion to permanent:
Base pay: $19/hour
Monthly performance bonus eligibility:
Average bonus: $1,500/month
Maximum bonus: $2,500/month
Bonuses are performance‑based and tied to metrics such as:
Delinquency movement
Referrals
Bonus payouts are pool‑based and calculated by individual contribution
Agents who do not meet performance metrics may not receive a bonus; however, we are told that even lower‑performing customer service agents are averaging total earnings exceeding $21/hour due to bonuses
Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Apr 14, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.