Job Information
Edward Jones Associate Relations Performance Management Specialist in Tempe, Arizona
Position Schedule: Full-Time
This job posting is anticipated to remain open for 30 days, from 17-Apr-2026. The posting may close early due to the volume of applicants.
Serves as the expert advisor and consultant to all levels of leadership, including Directors and General Partners, on performance management matters for all Home Office and Client Support Team Member positions at the firm spanning two countries (US and Canada). Some of these performance management matters will be highly complex, sensitive, and not of a routine nature. The Performance Management Specialist role is responsible for producing high quality results that are communicated skillfully to mitigate risk to the firm. Leverages analytics and insights to recognize case trends and collaborates across internal Centers of Excellence and Business Human Capital to inform and influence systemic solutions which enable the firm's strategic priorities.
Responsibilities
Acts autonomously in leading, guiding, directing and influencing firm Leaders and Associates through a broad spectrum of multifaceted interpersonal, business, and leadership challenges associated with performance management. Assessing and determining appropriate action based on the investigation of facts, circumstances, and input from all involved parties.
Provides decisions and advises leaders how to execute outcomes, ranging from coaching, up to and including separation of employment. Has primary responsibility for delivering termination and disciplinary action outcomes directly to firm associates and leaders.
Assists department leadership with the training and development of new Performance Management Specialist through onboarding, training and coaching on the responsibilities and skills of the position.
Promotes and enables a fair and inclusive workplace. Represents Edward Jones culture and core values while also mitigating legal; federal, state, Provincial, and/or municipal employment law; business; financial; regulatory; reputational; and associate experience risks.
Responsible for constant and reliable evaluation of facts and circumstances, weighed against prior precedent and ever-changing employment laws in both the US and Canada, to create consistency and mitigate risk to the firm.
Manages and resolves complex performance management issues that are escalated by other COEs (Center of Excellence) (i.e., Compliance, Leaves/ADA, Business Human Capital, Public Relations, Managing Partners Office, Associate Relations, and Diversity Equity and Inclusion).
Advises and collaborates with external entities and internal functions including but not limited to: Legal (internal and external counsel), Associate Relations, Compliance, COEs , Business Leaders, Global Security and Local Law Enforcement, Regional Leadership and Divisional HR, EAP (Employee Assistance Program), and vendors.
Collaborates with leadership to set performance management strategy with their teams that creates a place of belonging at the firm for associates throughout their career lifecycle.
Demonstrates continuous improvement by constantly evaluating processes, practices, and procedures to increase efficiencies or further mitigate risk to the firm. Participates in post-event debriefs, utilizing root cause analysis to evaluate how processes, procedures, communication and outcomes can be improved in the future.
Responsible for initiating the regular review of data to identify trends and possible proactive strategies that reduce occurrences and produce better outcomes when relevant.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) .
Hiring Minimum: $74600
Hiring Maximum: $122800
- Skills/Requirements
Education and Experience
Minimum Education: bachelor's degree and/or 3+ years of experience
Minimum Experience: 3 Years
Other Specific Qualifications Required for the Job:
Three years of experience in HR position with two years directly involved in coaching, performance management and/or leadership
PHR/PHR/SPHR certification preferred
In-depth knowledge of US and Canadian employment law preferred
*Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.*
Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status . Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.
- Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?_sft_category=awards-accolades)
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?_sft_category=awards-accolades-en-ca)
- About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm_source=DIRECT) .
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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