Job Information
CTG Customer Service Coordinator I in Tarboro, North Carolina
CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I.
Type: Contract
Job Title: Customer Service Coordinator I
Location: Tarboro, NC
Candidates must be able to commute and work onsite in Tarboro, NC
Pay Rate: $15.50/hr
Work Hours: M-F 9:30am–6:00pm
Education: High school diploma or equivalent required
Overview
Join a high-performing customer operations team as a Customer Service Coordinator I, serving as the first point of contact for a large North American customer base. This role is ideal for candidates with strong call center experience who thrive in fast-paced, high-volume environments and excel at multitasking across systems while delivering exceptional customer service.
Top Responsibilities
Handle high-volume inbound calls and emails related to orders, inquiries, and issue resolution
Perform accurate order entry and order management across a large customer base
Manage and resolve cases using CRM tools (e.g., Salesforce or similar)
Provide timely information on pricing, inventory, shipping, and product details
Troubleshoot customer issues and initiate corrective actions independently
Partner cross-functionally with internal teams to resolve inquiries efficiently
Maintain accurate customer account data and ensure timely follow-up on all requests
Required Qualifications
2+ years of customer service experience (call center preferred)
Strong ability to multitask across multiple computer systems
Excellent communication skills (verbal and written)
Proven ability to work in a high-volume, fast-paced environment
Detail-oriented with strong problem-solving skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Typing speed of 50 WPM
Preferred Qualifications
Experience with Salesforce or other CRM systems
Experience with order management/ERP systems (e.g., PeopleSoft or similar)
Background in life sciences or related industry
What Makes You a Fit
Customer-focused with a professional and positive attitude
Reliable, dependable, and highly organized
Able to adapt quickly and manage changing priorities
Strong team player with the ability to work independently
Additional Information
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Nyasia.Rooks@ctg.com .
About CTG
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.