Job Information
MUFG Quality Assurance - AVP in Tampa, Florida
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
The Assistant Vice President of Quality Assurance will provide strategic leadership and oversight for Quality Assurance (QA) functions across a wide spectrum of Bank Operations. This executive will be responsible for establishing and maintaining a robust quality framework that ensures operational accuracy, consistency, and regulatory compliance.
Key Responsibilities
Strategic Leadership & Governance
Develop and execute the enterprise QA strategy aligned with overall operational and organizational goals.
Establish standardized QA methodologies, evaluation criteria, and scoring models across diverse operational processes.
Monitor quality performance trends and provide actionable insights to senior leadership.
Ensure QA programs support regulatory compliance, risk mitigation efforts, and audit readiness.
Operational Oversight
Lead quality evaluations and control programs across multiple Bank Operations functions (e.g., payments, servicing, fraud, claims, onboarding, account maintenance, lending operations).
Define and maintain quality policies, procedures, and documentation standards.
Partner with Operations, Risk, Compliance, and Training teams to identify gaps and drive process improvements.
Oversee root‑cause analysis for errors and quality findings; lead remediation plans and long-term solutions.
Team Leadership & Development
Manage, mentor, and develop a team of Quality Analysts
Establish performance expectations, quality calibration routines, and team development programs.
Promote a strong quality culture centered on accountability, customer focus, and continuous improvement.
Data & Reporting
Oversee QA scorecard development, quality dashboards, and reporting mechanisms to drive transparency.
Analyze quality metrics to identify emerging risks, operational inefficiencies, and training needs.
Present key findings, trends, and strategic recommendations to senior and executive leadership
Cross‑Functional Collaboration
Serve as the QA subject matter expert and thought leader for operational quality.
Participate in strategic initiatives, change‑management efforts, and process reengineering projects.
Support new product or system releases by designing QA testing protocols and post‑deployment review routines.
Required Qualifications
Bachelor’s degree in business, Finance, Operations Management, or related field; advanced degree preferred.
5+ years of experience in Quality Assurance, Operational Risk, or Bank Operations.
Expertise in designing QA frameworks within regulated financial services environments.
Strong knowledge of banking regulations, operational controls, risk management practices, and audit standards.
Demonstrated ability to lead and develop high-performing teams.
Exceptional analytical, communication, and executive presentation skills.
Education
- Degree in finance, accounting, business or other relevant field, or equivalent work experience equally preferable
The typical base pay range for this role is between $91K - $114K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute