Job Information
Wallester Card Fraud and Disputes Specialist in Tallinn, Estonia
About us
Wallester is a cutting-edge financial technology company specializing in innovative solutions for modernizing business payment systems. We offer white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards. Our mission is to empower companies—startups and enterprises alike—to enhance their financial services and elevate customer experiences. Recognized as a leader in the FinTech industry, Wallester is known for its state-of-the-art technology, security, and scalability.
Key Responsibilities:
Monitor card transactions for fraudulent activities and take necessary actions to mitigate risks.
Analyse fraud alerts and suspicious transaction patterns to detect emerging fraud trends.
Investigate customer disputes, process chargebacks, and ensure timely resolution.
Collaborate with internal teams and external institutions to report fraud, prevent fraud, and provide assistance with fraudulent charges.
Maintain compliance with industry regulations, fraud prevention policies, and company procedures.
Prepare detailed reports and documentation on fraud trends and dispute resolution.
Stay updated on the latest fraud tactics, industry developments, and security technologies
Requirements:
Qualifications & Experience
A bachelor's degree in Finance, Law, Criminology, or a related field (or equivalent experience) is highly desirable, as well as experience in payments, card schemes, or fintech.
Experience in AML investigations, transaction monitoring, fraud investigations, and dispute handling, or in financial crime operations, is an advantage, as is professional certification (e.g., ACAMS, ICA).
Familiarity with AML/CFT regulations, fraud trends and suspicious activity reporting processes.
Skills & Competencies
Strong analytical and investigative skills, with attention to detail.
Ability to assess complex transaction patterns and identify suspicious behaviour.
Good understanding of financial crime typologies, including fraud and card-related risks.
Clear and structured written communication, especially in case documentation.
Ability to work under pressure and manage multiple cases simultaneously.
High level of integrity and sound judgment in decision-making.
Company offers
Competitive salary
Career opportunities
Medical Insurance upon the completion of probational period
Supportive and caring Leadership
A modern office in the center of Tallinn
A chance to work as part of a highly motivated and talented team
Referral program
Stebby compensation
Team building and Company Events
Free parking