Job Information
Robert Half IT Support Specialist in Tallahassee, Florida
Description
We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL.
Key Responsibilities
Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)
Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers
Support user account management in Active Directory (user creation, group membership, password resets)
Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)
Document incidents, requests, and resolutions in a ticketing system
Escalate complex issues to higher-level support teams as needed
Assist with software installs, patches, updates, and basic security best practices
Provide clear, professional communication to end users with varying technical skill levels
Requirements
Required Qualifications
2+ years of experience in an IT support or help desk role
Strong hands-on experience with Windows OS environments
Working knowledge of Active Directory administration
Experience supporting Microsoft 365 (Exchange Online, Teams, OneDrive)
Familiarity with ticketing systems and ITIL-style workflows
Strong troubleshooting, customer service, and documentation skills
Preferred Qualifications
Experience with Azure AD / Entra ID
Basic understanding of networking concepts (DNS, DHCP, VPN)
Experience supporting remote users
IT certifications (CompTIA A+, Microsoft, or similar) a plus
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