Job Information
Custom Truck One Source INSIDE SALES REPRESENTATIVE in Tallahassee, Florida
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Summary
The position of Inside Sales Representative (ISR) will be responsible for providing rental and sales support to Territory Managers (TM), other business partners, as well as customers directly. The ISR will work cooperatively to develop, build, and strengthen long-term relationships and help to achieve superior customer satisfaction with Custom Truck One Source (CTOS) customers. The key role of the ISR is to determine the best solution(s) for the customer, develop quotations, follow-up, enter the order and support the logistics through successful delivery to the customer. This is done with the support and guidance of the TM and other team members. Success in this role is based upon exceeding the sales quota for your team, growing existing customer business and building relationships with new customers.
Essential Duties and Responsibilities
Learn and master operational procedures while being change and detail oriented
Communicate with business partners to ensure proper rental and sales administration tasks are being completed accurately; and quality customer service is provided
Ensure that all requests for quotes and sales are processed accurately and completely, all customers are promptly followed-up with at inception of quote request, and are kept apprised of the process during and after the rental or sale
Monitor email messages and company telephone to qualify, and manage quotes, rentals, and sales
Utilize technological tools to track data to decrease speed to quote times
Capitalize on all opportunities and diligently log all activity
Contact vendors and CTOS locations nationwide for shipping quotes and shipping of rental units and items that have been sold to customers
Learn and master the CTOS Parts Tools and Accessories OEM product line
Assist customers by cross-selling, up-selling, substitution of products, and appropriate add-ons
Required Skills and Qualifications
Communication skills
Ability to Communicate with others who have inquiries about CTOS, and be able to exchange accurate information
Professional demeanor and excellent interpersonal and business level communication capabilities
Take the time to understand points made by business partners and customers, asking questions as appropriate
Monitor/assess performance of yourself, other individuals, or organizations to make improvements
Communicate effectively in writing as appropriate for the needs of the audience
Bachelor’s degree helpful, will consider any qualified candidates
Preferred Skills and Qualifications
Ability to learn and comprehend technical material
Computer and smartphone proficiency including the MS Office Suite primarily Outlook, Teams, and especially Excel and, as well as Salesforce
Ability to work with mathematical concepts, apply concepts such as fractions, percentages, ratios, and proportions
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions
3+ Years of utility industry products and services including tooling and safety equipment, or related industry rental/sales experience preferred (willing to train the right individual)
Power Distribution industry and sales experience preferred
Working Conditions
Able to work as scheduled with punctual attendance 8:00 am - 5:00 pm, taking into consideration multiple time zones, Monday-Friday plus additional hours/days necessary to meet business demands, especially during storm season(s)
Constantly operates a computer, phone, copy machine, laptop, mobile device, and printer, etc.
Ability to travel with overnight stays during training, meetings, shows and other events as needed
Physical Requirements
Sitting, standing, and walking
Occasionally lift and/or move up to twenty-five pounds.
BENEFITS
401(k) with Employer Match
Competitive Health Care
Dental, Vision, and Life Insurance
Paid Vacation, Sick and Holidays
STD/ LTD
Partner Discounts
Investment in Employee Development
Tuition Reimbursement
Equal Employment Opportunity Employer
Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.