Job Information
Help at Home Contact Center Coordinator in Tallahassee, Florida
Overview
At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference.
As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion.
This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others.
Help at Home is hiring a Remote Contact Center Coordinator! We offer weekly pay between $18.00-$20.00 an hour! 2nd Shift days and hours - Monday, Tuesday, Wednesday, Friday, Saturday- 4pm-1am EST
Responsibilities
What You’ll Do:
Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support
Confirm caregiver arrival for scheduled visits and help ensure clients receive the care they expect
Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases
Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately
Support incident reporting and documentation to maintain accurate records and ensure quality care
Collaborate with teams across markets to resolve inquiries and provide guidance on company policies and procedures
Maintain accurate documentation of calls, inquiries, and resolutions in company systems
Support quality assurance through call and documentation reviews
Qualifications
What You'll Bring:
High School Diploma or GED required
Previous customer service experience required
Scheduling or workforce coordination experience preferred
Strong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiences
Ability to stay organized and manage multiple priorities in a fast paced environment
Strong attention to detail and problem solving skills
Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA
Proficiency in Microsoft Office
Availability to work weekends and holidays as needed
Benefits
Help at Home offers a comprehensive benefits package designed to support the health, financial well being, and work life balance of our employees.
Benefits may include:
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off and paid holidays
Career growth and advancement opportunities
Employee assistance program and wellness resources
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Job Profile Summary
The Contact Center Coordinator plays a key role in supporting the clients and caregivers who rely on Help at Home every day. This role serves as a central point of coordination for scheduling support, caregiver coverage, and urgent client needs. Through clear communication, empathy, and problem solving, the Contact Center Coordinator helps ensure every client receives the care they deserve, and every caregiver feels supported in their work.