Job Information
Precision Strip Quality and Customer Relations Manager in Talladega, Alabama
Talladega, AL, USA | Operations | Full Time
Quality
E nsure quality metrics are achieved and results communicated.
Create and execute improvement plans as required for sustained achievement.
Understands and communicates customer quality expectations to plant associates.
Ensures IATF compliance.
Facilitate the creation and/or implementation of new or changed quality procedures or guidelines.
Ensures all customer complaints are recorded and internal/external corrective actions are completed timely and to the satisfaction of the customer through effective root cause analysis and problem solving.
Sales and Customer Interaction
Ensures customer satisfaction through quality and service performance as well as relationship development.
Ensures relationships developed for key plant customers and end-users.
Collaborates with HQ Sales Department for:
Customer communication and relationship development
Business development
Customer forecasts
Assists Operations Manager with business plan and growth requirements through development and execution of sales strategies.
Leads CSR Team to establish strong customer relationships through communication and delivery of quality and service beyond the customer expectations.
Understand customer requirements for quality and service performance metrics.
Develops and executes improvements plans as necessary.
Assists in problem solving of customer issues.
Understand customer business for internal forecasting and business development.
Communicates information to the appropriate associates to ensure alignment within our organization.
Quote/Price services in accordance with Account Manager/Operations Manager.
Reference Sales Department Flow Diagram.
Productivity
Responsible for associate staffing, assignments, and scheduling of associates for the QCR department.
Ensures the accuracy of ERP (Genesis) customer specificiations and associate instructions to provide a seamless interaction between planning and production.
Reports plant capacity, current and forecasted, to Operations Manager.
Works with team to determine solutions for capacity information which is not aligned with normal plant operation and/or customer forecasts. Ensures production schedule is effective and efficient. Collaboration with Process Manager required.
Continuous Improvement
Work together with local plant leadership to take responsibility of quality and improvement strategies in alignment with customer requirements and customer satisfaction.
Identify opportunities for modifying, automating, and streamlining processes and make business case recommendations based on analysis.
Continuously strives to increase customer satisfaction through improvements of key metrics which may include on-time delivery, carrier wait times, inventory management, and communication with key customers.
Works with Process Manager to increase plant efficiency and improve communication.
Develops and maintains policies and procedures for QCR Group focused on customer satisfaction and process efficiency; creates KPIs to maintain, track, and improve effectiveness of QCR Group.
Take a lead role in change initiatives; never satisfied and always looking to improve.
Develop metrics and reporting tools that can be used to measure effectiveness and efficiency of processes or systems
Ensures that good communication occurs from the production office to production floor
OTHER DUTIES :
Key Relationships For Collaboration
All Associates
Sales Department
Interplant Peer Group
Shared Service Departments As Necessary