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Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

IBM Storage is seeking a new team member interested in being part of our worldwide Storage Protect team committed to supporting global customers. As a Technical Support Engineer Professional, you will interact remotely with clients and will be responsible for handling their cases in an effective and accurate manner, using our database of knowledge, techniques and procedures while documenting case details and action plans to deploying workarounds or fixes. So, problem troubleshooting, analysis, root cause determination, and resolution are key skills needed to in this position, as well as the ability to communicate in writing and verbally in English is a must.

You will also work closely with the development department to perform complex analysis and debugging and collaborate to improve the quality, functionality, and ease of use of the Storage Protect product.

Required technical and professional expertise

• Forte experiência em suporte ao cliente.

• Conhecimento básico em Storage, Sistemas Operacionais, Servidores e Redes.

• Excelentes habilidades de resolução de problemas, com atenção aos detalhes.

• Capacidade de manter a calma sob pressão.

• Forte habilidade de construir relacionamento com clientes.

• Fluência em inglês (oral e escrita).

Preferred technical and professional experience

• Conhecimento em Python.

• Experiência prévia como engenheiro(a) de suporte técnico.

• Conhecimento avançado, experiência e/ou certificação na família Storage Protect, servidores como AIX / Linux / Windows e Cloud.

• Fluência em espanhol.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.