Job Information
Doyle Security Systems Security & Fire Alarm Service Technician in Syracuse, New York
Join a certified Great Place to Work® (https://www.greatplacetowork.com/certified-company/1257839) 2026!
At Doyle Security Systems, we offer competitive pay, strong benefits, and the opportunity to build a career in the life-safety and security industry. As a Service Technician, you will troubleshoot, repair, and maintain security and fire alarm systems to ensure reliable performance for our customers.
Salary: $20-$27/hour
What You'll Do
As a Security & Fire Alarm Service Technician, you will diagnose, repair, and maintain existing security and life-safety systems in residential and commercial environments.
Key responsibilities:
Troubleshoot and repair security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, and intercom systems
Respond to service calls, troubleshoot customer concerns, and clearly communicate system issues and resolutions
Perform routine inspections, testing, and preventative maintenance of fire alarm systems in accordance with applicable codes and standards
Identify system issues and recommend solutions or upgrades
Reprogram systems and replace faulty components
Guide customers through system operation and features in a clear, professional, and approachable way
Accurately document service activity, including diagnostics, repairs, and photos, and upload records to customer accounts through company systems
Ensure all work meets safety standards and company quality expectations
Complete work on a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements
Deliver exceptional customer care during all service visits
What You'll Need
Qualifications:
2+ years of experience servicing low-voltage security or fire alarm systems
Strong troubleshooting and diagnostic skills
Valid driver’s license with a good driving record
Experience servicing and troubleshooting security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems
Ability to work independently and manage service calls
Strong customer service & communication skills
OSHA 10 and/or NICET certification a plus
Availability for occasional after-hours service work
Work Requirements:
Ability to drive a company vehicle
Ability to work in residential and commercial environments
Willingness to travel daily within the local region, including occasional travel beyond the immediate area; company vehicle provided for business use
Personal Traits:
Problem-solver with strong attention to detail
Customer-focused and professional
Commitment to Doyle’s values and customer-first mission
What We Offer
Company vehicle and gas card
Paid training, including support for obtaining industry-recognized certifications
Bonus pay
Medical, Dental, & Vision Insurance
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
Paid time off & company holidays
Parental leave
401(k) with match
Life insurance
Tuition reimbursement
Employee discount & referral bonus
Recognition & advancement opportunities
Company cell phone
Employee assistance program
What's it like working at Doyle Security Systems?
www.godoyle.com/working-at-doyle
Doyle has been family-owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team.
One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand.
Our purpose at Doyle is to make a difference in our community. We save lives and property, and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.
In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.
At Doyle, the following core values are the foundation of everything we do:
Customer Care
One Doyle Team
Leading by Example
Continuous Improvement
Experts in our Solutions
To learn more about our mission, vision, and values, visit our website: https://bit.ly/DSSMissionValues
If this sounds like a team you would like to be part of, we can’t wait to hear from you!