Job Information
Onondaga Community College IT Technology Support Analyst in Syracuse, New York
Location: Syracuse, NY Category: Professional Administrator Posted On: Tue Aug 19 2025 Job Description:
BROAD FUNCTION
The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support.
MAJOR RESPONSIBILITIES
Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.
This position provides technical support and administration to the following areas:
Standardized PCs, laptops and printers
Mobile devices/wireless network connectivity
Standardized software applications and operating systems
Standardized computing image development
Configuration management systems
Directory services
General departmental data systems
General departmental software systems
Departmental CRM systems
Effectively serves as a project lead for specific IT projects and implementation plans.
Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives.
Conducts proper and professional management practices being mindful of appropriate business principles.
Stays current with general technology trends and emerging technology as required by the college and department.
Job Requirements:
MINIMUM QUALIFICATIONS
- Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience.
PREFERRED QUALIFICATIONS
Experience with Microsoft Configuration Manager and Microsoft Intune
Proficiency in Microsoft 365 administration and support
Background in Group Policy creation and implementation
Experience supporting macOS devices and administration via JAMF
Familiarity with Advanced Threat Protection solutions
Industry certifications such as:
CompTIA A+
Microsoft Certifications (e.g., MCSA, MCSE, or equivalent)
Help Desk Institute (HDI) certifications
KNOWLEDGE, SKILLS AND ABILITIES
Proficient technical knowledge related to PC hardware/software, printer hardware, and supporting administrative systems
Ability to develop new and innovative processes in support of continuous improvement
Strong oral and written communications skills
Proven ability to successfully operate within a customer service framework
Proven ability to successfully complete multiple projects within scope, budget and schedule.
Experience with operational change and problem management procedures
Knowledge and experience in project management principles and practice
Ability to work in and embrace a team-focused environment
Excellent interpersonal and customer service skills
Flexibility to adapt and thrive in a progressive and changing work environment
Additional Information:
Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience.
Onondaga Community College offers a generous and competitive benefits package including:
New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.