Job Information
CompuCom Field Service Technician in Syracuse, New York
At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client has a brand new opportunity for a qualified Field Service Technician to provide onsite technical support in Syracuse, NY and surrounding areas. This role will support 7 store locations and requires consistent travel throughout the assigned route. (Route-Based: Watertown, Oswego, Clay, Cicero, Syracuse, Camillus, Auburn)
This is a hands-on, customer-facing role that will troubleshoot, repair, and support IT equipment in the field. The ideal candidate is a self-starter with strong communication skills and the ability to deliver high-quality technical support in a fast-paced environment.
Duties and Responsibilities :
Provide onsite IT support for desktops, laptops, POS systems, printers, thin clients, and network equipment
Troubleshoot and resolve hardware, software, and connectivity issues
Perform installations, upgrades, and break/fix support
Document all work, issues, and resolutions in ticketing systems
Work with remote support teams to resolve escalated issues
Maintain strong customer relationships and provide excellent service
Manage daily workload efficiently and complete tasks on time
Skills and Qualifications :
Minimum 1+ year of IT technical support or field technician experience
CompTIA A+ certification (required)
Strong troubleshooting skills across Windows environments
Experience with IT hardware, networking basics, and peripherals
Field service experience preferred
Valid driver's license and ability to travel extensively
Strong communication and customer service skills
Wage Range :
The rate for this position is between $18.00 - $23.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp.
Equal Employment Opportunity : CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .
Work Authorization : Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Arizona Applicants : TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents : PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf) .
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants : UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants : IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
#INDCCStaffing
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.