Job Information
Robert Half Customer Service Representative in Syracuse, New York
Description
We are seeking a professional and customer-focused Customer Service Representative to serve as a key point of contact for customers. This role is responsible for providing exceptional service, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
Provide accurate information regarding products, services, policies, and procedures
Resolve customer concerns, complaints, or issues while maintaining a positive and solutions-oriented approach
Document customer interactions and maintain accurate records in internal systems
Process orders, returns, exchanges, or account updates as needed
Escalate complex issues to appropriate internal teams when necessary
Follow established procedures and customer service standards
Contribute to a positive team environment and support departmental goals
Requirements
Qualifications
High school diploma or equivalent required; additional education a plus
Previous customer service or call center experience preferred
Strong verbal and written communication skills
Ability to handle high-volume interactions while maintaining professionalism
Proficiency with basic computer systems; CRM or call center software experience a plus
Strong problem-solving and conflict-resolution skills
Reliable, punctual, and team-oriented
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .