Job Information
Adecco US, Inc. Customer Service Rep - Manufacturing in Syracuse, New York
Adecco is recruiting for a Customer Service Representative for a client in Syracuse, NY. This is a temporary position paying $19–$28/hour depending on experience.
This is a great opportunity for someone with customer service experience in a manufacturing , distribution, or technical product environment, especially someone who has worked with order processing, quoting, international customers, or export documentation in a business-to-business environment. This role is heavily focused on customer communication , emails, and quoting rather than call center work.
Job Responsibilities
Respond to customer inquiries regarding order status, product information, and general requests
Process customer orders and order revisions in the company ERP system
Prepare sales quotations and order acknowledgements
Review purchase orders, contracts, and order documentation
Communicate with internal teams including production, shipping, and service departments
Assist with export compliance screenings and international order documentation
Maintain accurate records and customer information in company systems
Provide professional written and verbal communication with customers
Qualifications
Previous customer service experience required, preferably in manufacturing, distribution, or a technical product environment
Experience with order entry, order processing, quoting, or inside sales support strongly preferred
ERP or CRM system experience preferred
Strong Microsoft Office skills including Outlook and Excel
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Ability to work in a fast-paced office and manufacturing environment
Export compliance or international order experience is a plus
Education Requirements
High School Diploma or GED required
Associate degree or related training preferred
Pay Details: $19.00 to $28.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.