Job Information
National Dentex Dental Lab General Manager in Sylvania, Ohio
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this General Manager opportunity at NDX Dresch Dental Laboratory in Sylvania, OH.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time, salaried position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Maintain open and continual communications with assigned Operations Leader regarding all operations of the laboratory as well as any and all events and situations that are occurring within the market and industry that potentially could affect the operations of the lab
Provide continual leadership and guidance to management team of the lab, ensuring all activities in the lab are in compliance with the structure and culture of the laboratory as well as federal and state laws and regulations
Supervision of all administration, production, communication and sales activities of the lab; including but not limited to, planning/strategizing, budgeting, cost control, waste reduction, OSHA/safety compliance, marketing, customer interaction, hiring, firing, discipline, reviews, production distribution and workflow, product quality and customer service at every level to ensure customers receive the very best product that fulfills their needs and retains their business
Ensure frequent communications at all levels of the lab encouraging an atmosphere of interaction where ideas can flow easily, assistance can be obtained and confidentiality is adhered to
Understand and maintain all relationships with the clients of the laboratory. Ensure regular visits and interactions with all customers to ensure awareness of the status of the accounts while addressing any concerns of accounts at risk
Monthly review of financial statements, budgeting and profitability to gauge the success of the organization and determine best steps for moving forward, making appropriate adjustments to the operation to overcome shortfalls
Be the lab’s primary advocate for processes and systems that will attain greater efficiency and effectiveness of operations and consistent, on-time final product to the customer
Adhere to established protocol and policies required to provide month-end, quarter-end, annual closing information in a timely manner, (i.e., accounts receivable report, deleted cases, credit memos report, remake report, reconciliation of payroll totals, purchase orders, finished goods inventory, capital expenditure requests, and all other items on checklists for completion)
Ensure the conduct and communication among and between all team members is respectful and appropriate within the work environment, the laboratory and National Dentex’ expectations
All other duties as assigned
Skills and Abilities Required:
Must be able to read, write, speak and understand English
Pleasant attitude and actions with a desire for accuracy that exhibit a professional and capable demeanor to all
Strong relationship building/sales skills. Responsible for training others with customer contact and fielding calls personally to guide, sell and cross sell to customers and prospects
Logical, analytical, creative thinker with the ability to process information and formulate decisions in a timely manner
Excellent communicator, (orally and in writing) to effectively lead, guide, sell and build internal and external relationships
Understand and contribute to the marketing strategies and processes for sales growth
Ability to develop strategies to sell products and cross-sell other laboratory products, as well as systems to improve the efficiency of the production areas of the lab
Working knowledge of Microsoft Office products, especially Word and Excel
Dependable and reliable; willing to take on needed duties to fulfill the goals of the operation and take responsibility for actions
Openly communicate concerns, questions, ideas that might lend themselves to the growth of the laboratory, National Dentex and your own career
Actively participate in the growth and development strategies of laboratory team members
Minimum Education and Experience Required:
High School diploma or equivalent required
B.S., B.A., or MBA preferred
Valid driver license required
Five years of experience managing or supervising production/manufacturing team members
Minimum ten (10) years of experience in operational management preferred
Prefer 3-5 years of experience in the dental lab industry
Hazardous Materials or Equipment Used:
Office Equipment
Physical Requirements:
Regularly required to drive, sit, stand, walk, bend, kneel and/or reach
Ability to read and comprehend written communications
Vision capabilities: Depth perception, attention to detail
Push, pull, lift, and/or carry up to 25 pounds
Qualifications
Behaviors
Required
Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Education
Required
- High School or Equivalent or better
Preferred
Masters or better
Bachelors or better
Licenses & Certifications
Required
- Valid Driver License
Experience
Required
- Five (5) years of experience managing or supervising production/manufacturing team members
Preferred
3-5 years of experience in the dental lab industry
Ten (10) years of experience in operational management
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.