Job Information
Marriott Welcome Ambassador in Sydney, Australia
Additional Information
Job Number 26021528
Job Category Rooms & Guest Services Operations
Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 VIEW ON MAP (https://www.google.com/maps?q=W%20Sydney%2C%2031%20Wheat%20Road%2C%20Sydney%2C%20New%20South%20Wales%2C%20Australia%2C%202000)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
At W Sydney we don’t just welcome guests, we create unforgettable first impressions. We are now looking for Welcome Ambassadors to be the face of our hotel, delivering bold, personalised service from the moment our guests arrive. Reporting to the Guest Relations Manager you will work closely with all hotel departments to ensure our guests feel recognised, valued, and cared for at every touchpoint.
If you thrive on human connection, love creating memorable experiences and bring energy to everything you do this role is for you.
About the Role
As a Welcome Ambassador, you will play a key role in shaping each guest’s journey. You’ll ensure a warm, seamless arrival and departure experience while anticipating guest needs, managing lobby flow, and building genuine connections that turn stays into stories worth sharing.
What You’ll Be Doing
Deliver a warm, confident, and personalised welcome to all guests
Assist with check-in and check-out processes while managing queues efficiently
Provide elevated service to VIPs, Elite members, and returning guests
Anticipate guest needs and handle enquiries or concerns with professionalism and empathy
Coordinate with internal teams to fulfil guest requests and resolve issues promptly
Maintain accurate guest profiles and preferences in the PMS
Assist with concierge-style services including travel arrangements and restaurant reservations
Prepare and coordinate welcome amenities for special occasions such as birthdays and anniversaries
Promote hotel services and amenities to enhance guest experience and revenue
Ensure the lobby and reception areas are immaculate and welcoming at all times
Represent the W brand with style, confidence, and exceptional hospitality
What We’re Looking For
Previous experience in hospitality, ideally in front desk or guest relations
Exceptional communication and interpersonal skills
A genuine passion for service and creating memorable guest moments
Strong problem-solving skills and the ability to remain calm under pressure
High attention to detail and strong organisational skills
Confidence using hotel systems (Opera experience is an advantage)
Fluent English communication skills, additional languages are a plus
A polished, professional presentation and positive attitude
Flexibility to work a rotating roster, including weekends and public holidays
BENEFITS
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Enjoy your birthday off with birthday leave
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
‘Great Places to Work’ certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
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CTA TO LEARN MORE
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Same Posting Description for Internal and External Candidates
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.