Job Information
NTT America, Inc. Operations Release Manager in Sydney, Australia
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
This Operations Release Manager role is a senior, client-facing position responsible for implementing and governing the new software defined networking release process.
This role will plan and schedule releases across environments.
The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.
Key responsibilities:
Lead and oversee the implementation and governance of the software‑defined networking release process.
Plan, schedule, and coordinate releases across multiple environments to ensure smooth, high‑quality deployments with minimal service disruption.
Proactively monitors and drives service delivery to clients.
Manages incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers.
Ensures that the standard client information repository related to technology, operations manuals is current and accurate.
Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model.
Runs the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients.
Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
Oversee daily managed service operations, ensuring strong service performance, uptime, and quick issue resolution.
Drive continuous improvement by analysing service metrics, optimising resources, and collaborating with technical and automation teams.
To thrive in this role, you need to have:
Strong expertise in coordinating, scheduling, and governing release cycles, ensuring seamless deployment across environments while maintaining quality, compliance, and minimal service disruption.
Excellent organisational and team management skills.
Excellent communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
Advanced understanding of budgets and cost management.
Excellent time management, prioritization and delegation abilities.
Ability to guide the team through transformational objectives set out by the business.
Academic qualifications and certifications:
Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
ITIL certification is desirable.
Workplace type :
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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