Job Information
IHG Front Office Team Leader in Sydney, Australia
About the Role
Ready to take the next step in your hospitality career? At Crowne Plaza Sydney Darling Harbour, we’re looking for an enthusiastic and hands-on Front Office Team Leader to guide our Guest Service Agents and ensure every guest enjoys a seamless and memorable stay.
In this hands-on leadership role, you’ll support the Front Office Management team in overseeing daily operations, leading a dynamic team, and ensuring service standards are consistently exceeded. This is a fantastic opportunity to grow your hospitality career within a global brand.
The Role
Lead, support, and mentor Guest Service Agents to deliver exceptional service
Support onboarding and ongoing training of team members
Oversee daily Front Office operations, including smooth check-ins, check-outs, and guest enquiries
Act as the first point of escalation for guest concerns, resolving issues with professionalism and care
Work closely with Duty Managers and other departments to ensure a seamless guest experience
Maintain high presentation standards across the team and lobby
What We’re Looking For
Previous Front Office or hotel reception experience (supervisory experience highly regarded)
A natural leader who can motivate and support a diverse team
Strong communication and problem-solving skills
Passion for delivering outstanding guest service
Ability to work a rotating roster includ,ing weekends and public holidays
Knowledge of hotel systems (e.g. Opera or similar) is a plus
What You Ge t
Opportunity to grow your hospitality caree r with clear development pathways
Hotel and dining discounts worldwide
Paid birthday leave and additional team perks
Supportive, inclusive team culture
Convenient location with easy public transport access
Access to employee wellbeing programs
We are an equal opportunity employer and value diversity at our core. We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone feels valued and respected.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.