Job Information
American Express Assistant Manager, Commercial Lifecycle Marketing in Sydney, Australia
Assistant Manager, Commercial Lifecycle Marketing
Sydney, NSW, Australia(Hybrid)
Job Description
At American Express, our culture is built on a 175-year history of innovation, sharedvalues (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Assistant Manager - Commercial Lifecycle Marketing
An opportunity exists for an accomplished and energetic marketing professional to join the American Express International Card Services (ICS) team as Assistant Marketing Manager.
Reporting to the Manager for Commercial Lifecycle Marketing, this role’s purpose is to increase the frequency and diversity of customer spend, and to drive engagement & awareness of product features and benefits for our commercial (Small Business & Corporate) customers. Its primary responsibility is driving spend growth and advocacy through the development and execution of lifecycle-based marketing treatments and initiatives across digital and dialogue (Account Development) channels - particularly in the early stages of customer tenure
The successful candidate will own and deliver high impact marketing campaigns leveraging Amex’ segmentation, trigger marketing and deployment capabilities. This person will be experienced in managing the marketing campaign process including stakeholders and partners, and be comfortable with collating, analysing and reporting campaign results and insights. They will also be and resourceful and curious in identifying refinements for continually improving campaign performance and customer experience.
Key Reponsibilities include
Establishing and managing a suite of ongoing Lifecycle Marketing campaigns that drive spend expansion, transaction frequency and diversity, and engagement with product benefits particularly in the early stages (first year) of the Commercial Customer Lifecycle
Working with External agencies to develop compelling digital communications assets, leveraging input from internal stakeholders such as product, loyalty, brand and compliance
Regular reporting and analysis of results, and identifying opportunities for refinement and expansion of activities to exceed campaign targets – particularly via test and learn activities
Partnering with marketing and field colleagues to optimize integration and amplification of owned initiatives into dialogue and other channels
Liaising with local and central analytics and capabilities teams to maintain campaign design and delivery effectiveness, test and control methodology, and fast adoption of new capabilities and opportunities
Supporting product level, compliance-related and enterprise-wide Customer communications initiatives where required for SME customers.
Managing a marketing budget to maximise investment efficiency
Requirements
3+ years’ experience in financial services marketing campaign management
Degree qualifications in marketing, business or related discipline
Experience working in a Business to Business marketing environment preferred
Ability to drive results and innovation in a fast-paced, dynamic and complex environment
Solution-oriented individual with superior analytical, creative and problem-solving skills
Ability to manipulate and interpret data to derive conclusions and actionable insights
Strong relationship & internal/external stakeholder management skills
Customer-first mindset – can anticipate the impact and outcomes of activity on customer experience
Team player who leads with a yes and is willing to contribute to positive team culture
Project manager, comfortable with handling several different projects on the go at once
Excellent communication and organisational skills with the ability to prioritise effectively
Qualifications
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Job Info
Job Identification 26005543
Job Category Marketing
Posting Date 04/21/2026, 12:48 AM
Apply Before 04/30/2026, 02:00 PM
Job Schedule Full time
Job Shift Day
Locations AMEX 12 Shelley Street, Sydney, NSW, 2000, AU(Hybrid)
Career Area Marketing