Job Information
Marriott Assistant Director of Rooms in Sydney, Australia
Additional Information
Job Number 26042995
Job Category Rooms & Guest Services Operations
Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 VIEW ON MAP (https://www.google.com/maps?q=W%20Sydney%2C%2031%20Wheat%20Road%2C%20Sydney%2C%20New%20South%20Wales%2C%20Australia%2C%202000)
Schedule Full Time
Located Remotely? N
Position Type Management
AUTHENTICALLY YOU
Explore a bold new career path at W Hotels, where your natural talent is celebrated, and your individuality fuels our culture. W’s work environment is crafted to spark imagination, ignite curiosity, and bring the iconic W experience to life for our guests.
CURATING ORIGINALITY TAKES TALENT
W Sydney is now casting for an Assistant Director of Rooms to assist in leading our Rooms Division operation including Welcome (Reception), Whatever/Whenever (Guest Services), Wheels (Valet/Porter), Concierge, Style (Housekeeping), FIT (Gym) and AWAY® Spa. Working with the wider Hotel Leadership team, you will be responsible for developing and executing departmental & brand service strategies, guest satisfaction scores and overall guest experience journey.
CORE WORK ACTIVITIES
Supporting the Leading of Rooms Team
Champions the W brand’s service vision for product and service delivery
Communicates a clear and consistent message regarding departmental goals to produce desired results
Makes and executes the necessary decisions to keep the operations moving forward toward achievement of goals
Ensuring and Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Delivers excellent customer service throughout the customer experience and encourages the same from other talents.
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
Managing Revenue Goals
Monitors Rooms operations sales performance against budget
Reviews reports and financial statements to determine Rooms operations performance against budget
Coaches and supports operations team to effectively manage occupancy and rate, wages, and controllable expenses
Managing and Conducting Human Resources Activities
Sets goals and expectations for direct reports using the performance review process and holds talent accountable for successful performance
Takes on talent feedback, utilizes an “open door policy” and reviews talent satisfaction results to identify and address talent problems or concerns
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
BENEFITS
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
Discounts on food & beverage across all our hotels
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Great Place to Work program as part of our commitment to creating an exceptional workplace experience for all Talent
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
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CTA TO LEARN MORE
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.