Job Information
Flowserve Corporation Applications Engineer in Suzhou, China
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The Application Engineer, part of the Commercial Operations team located in Shanghai and Suzhou, is assigned to support the workload of the Flowserve Global Projects Sales and Commercial Operations Team. This person will work to support the Flowserve pump division and other OE customers in a variety of ways including seal and system selection, answer technical questions, attending technical review meetings and pre-order kick-off meetings.
The Application Engineer will be the single point of contact focused on customer satisfaction with regarding on-time-delivery of quotations and reduction of cycle times for order entry for assigned pump business units to help increase the seal/system bookings.
Responsibilities:
Provide quotations for Seals and Systems at market level pricing in response to RFQ's in the requested customer time frame.
Interpret specifications and data sheets, including special warranty, delivery and payment terms requested by our customer.
Create/maintain product standardizations including price lists based on pump equipment.
Support Sales Engineer to achieve booking target by providing opportunities for the monthly forecasting process.
At regular intervals to visit customer facilities, meeting customer AE and Purchasing teams to build professional relationships.
Interact with Global Manufacturing Hubs to facilitate special price requests and support backlog information to the customer.
Complete contract review of purchase order, to facilitate the booking process of the OE Team.
Clarify with customers any unclear or inaccurate information on the PO in a prompt manner.
Achieve quality order entry in accordance with the latest Sales Approval Policy, ensuring EIS records for seals and auxiliary product orders are entered cleanly within a clearly specified time frame from receipt/clarification.
Effectively utilize the various tools including, but not limited to: FAEP, Customer Connect, EIS, CRM, auto SAP as a basis to support GTEC for creating qualitative quotations.
Continue to increase professional skills and product knowledge for OEM customers for both Petroleum-based and General Industrial-based customers.
Requirements:
Bachelor’s degree in engineering or business administration
Experience in a similar technical/commercial role is preferred
Knowledge of rotating equipment (particularly seals/pumps) is strongly recommended
Excellent English verbal and written communication skills are required
High level of computer proficiency
Be customer and service focused, flexible and open to change
Must be a self-starter that is able to work with minimum supervision and having the ability to organize and prioritize responsibilities
BS or BA Degree in relevant field and 3-5 years relevant experience
Preferred Experience / Skills:
Strong technician acumen and analytical thinking.
SAP knowledge Experience in dealing with common MS Office applications.
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-18913
Job Family Group : Sales
Job Family : SA Applications Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
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