Job Information
ThermoFisher Scientific Field Service Supervisor in Suwanee, Georgia
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location:
Remote based in Atlanta, GA and surrounding areas with extensive travel throughout the Southeast region. Relocation assistance is NOT provided.
Discover Impactful Work:
As a Field Service Supervisor, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers. This role combines leadership with technical expertise, promoting operational excellence and customer satisfaction. You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders. You'll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.
A Day in the Life:
Lead, mentor, and develop a team of field service engineers
Coordinate daily service operations and ensure timely issue resolution
Oversee complex troubleshooting and repair of advanced systems
Monitor and manage service KPIs, performance metrics, and quality standards
Build and maintain strong customer relationships
Ensure compliance with safety protocols, regulatory requirements, and quality systems
Partner with cross-functional teams to support operational goals
Drive continuous improvement initiatives to enhance service delivery
Support workforce planning, scheduling, and territory management
Keys to Success:
Education
Bachelor’s Degree in Engineering, Sciences, or related technical discipline with 5+ years of technical field service experience or Advanced Degree with 3+ years of related experience
Industry certifications (EPA, HVAC/R, Electronics) preferred
Experience
2+ years of supervisory or leadership experience managing technical teams
Proven expertise in complex system troubleshooting and repair in electronics, mechanics, and diagnostic equipment
Demonstrated success in customer relationship management and service delivery
Experience managing service KPIs, metrics, and continuous improvement initiatives
Experience with quality systems, regulatory compliance, and safety standards
Knowledge, Skills, Abilities
Advanced analytical and problem-solving capabilities
Proficiency with service management software, CRM systems, and Microsoft Office
Strong communication skills for both technical and non-technical audiences
Ability to develop, coach, and support team members
Strong organizational and project management skills
Ability to work independently while guiding teams in a results-driven environment
Valid driver’s license and ability to travel up to 50% within assigned territory
Physical ability to lift up to 50 lbs with assistance and perform service-related tasks
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.