Job Information
American Express Software Engineer II - Global Servicing Technology in Sunrise, Florida
Job Description
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Servicing Experiences Technology (SET) organization enhances Servicing Experiences by building smarter platforms with seamless automation and AI-driven insights- empowering Colleagues and Customers alike.
Responsibilities
Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools.
Own all technical aspects of software development (architecture, design and development of systems) for assigned applications.
Perform hands-on software development, writing code, API specs, doing proof of concepts, conducting code reviews and testing in ongoing sprints.
Drive consistent development practices - tools and common components. Develop deep understanding of tie-ins with other systems and platforms within the supported domains.
Work with technical product managers contributing to blueprints and assisting with annual planning of feature sets.
Identify opportunities for adopting new technology to solve existing needs and predicting future challenges.
Effectively communicate to internal and external business partners on solution design.
Qualifications
Bachelor’s Degree in Computer Science, Computer Science Engineering, or related field required; advanced degree is preferred.
2+ years of commercial software development experience.
Proficiency with distributed/multi-tier systems and application development, including excellent programming skills in languages such as Python.
Hands-on experience designing and deploying Generative AI Applications using LLM frameworks (e.g. LangChain, LlamaIndex, Semantic Kernel), embeddings, and vector databases.
Experience building Agentic AI systems with autonomous planning, tool/function calling, memory management, RAG, and multi-agent orchestration.
Solid understanding of ML/DL fundamentals, prompt engineering, model evaluation, and responsible AI practices.
Experience integrating AI solutions with enterprise systems, APIs, event streaming (e.g., Kafka), and relational/NoSQL databases.
Familiarity with cloud platforms (AWS/Azure/GCP), containers (Docker), and CI/CD pipelines (Git, Jenkins, Maven).
Strong foundation in data structures, system design, APIs (REST/HTTP), and Unix/Linux environments.
Excellent communication skills with the ability to translate complex AI concepts into scalable business solutions.
Good understanding of data structures, algorithms and design patterns.
Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Job Identification 26006138
Job Schedule Full time
Job Shift Day
Locations 1500 NW 136th Avenue, Sunrise, FL, 33323, US
Salary Range $89,250.00 to $150,250.00 annually + bonus + benefits
Career Area Technology