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Summary This vacancy is for a PROGRAM ASSISTANT (Mail Management Services) position in the Administrative and Customer Services Division located at the U.S. Census Bureau Headquarters in Suitland, Maryland. The Census Bureau is accessible from the Metro Rail Green Line - Suitland Station. This Job Opportunity Announcement may be used to fill other Program Assistant, GS-0303-09 positions within the Census Bureau in the same geographical location with the same qualifications and specialized experience. Responsibilities Analyzes and supports mail operations to ensure timely, accurate, and compliant processing and distribution of incoming and outgoing mail and packages (including lifecycle management, workflow monitoring, compliance, and tracking). Coordinates mail operations activities and supports effective communication and workflow across organizational units (stakeholder coordination, task oversight, staff guidance). Evaluates mail operations and supports process improvements to enhance efficiency, accuracy, and compliance (process review, improvement implementation, recommendations, coordination). Supports program reporting, accountability, and customer service related to mail operations (reporting, accountability tracking, stakeholder communication, customer service). Requirements Conditions of Employment Qualifications To qualify for the position of PROGRAM ASSISTANT (Mail Management Services), at GS-0303-9, you must meet the qualification requirements listed below. Specialized Experience: For the GS-9, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-7 in the Federal service. Experience for this position includes: establishing and maintaining effective working relationships with internal and external stakeholders in support of mailroom operations; leading and facilitating communications with customers and senior leadership, and elevating issues for timely resolution; coordinating with project teams and stakeholders to support mail operations initiatives, and communicating program information clearly to a variety of audiences; providing operational support, planning, and coordination for mailroom activities; and collaborating with customers and staff to gather requirements, document processes, and present findings or recommendations to improve mail distribution and processing efficiency. Education: Education cannot be substituted for experience at this grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer. USA HIRE Assessments (Online): After you submit this application, you will receive an e-mail informing you that a USA Hire assessment is required. You will have 48 hours from the date you submit your application to complete the assessment. Education Additional Information Applicants who apply under this Job Opportunity Announcement may opt-in (at their request) to allow the sharing of their resume, and other associated documents with other Federal Agencies who have vacancies within the same occupational series, grade and pay band (or its equivalent), and full performance level in the same duty location or commuting area of the duty location listed on the Job Opportunity Announcement. Additionally, the following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment. VRA (GS-11 or below) VEOA (permanent positions) 30% or more disabled veteran Military Spouse Persons with disabilities CTAP ICTAP Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. The Department of Commerce also provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339.