Job Information
ManpowerGroup Lead Customer Service Rep in Suffolk, Virginia
Our client, a leading organization in the retail and logistics industry, is seeking a dedicated Lead Customer Service Rep to join their team. As a Lead Customer Service Rep, you will be part of the Customer Support Department supporting delivery and operational teams. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.
Job Title: Lead Customer Service Rep
Location: Suffolk, VA
Pay Range:
Shift: 5:00 am - 2:00 pm EST, Monday - Friday (Saturday work may be needed)
What's the Job?
Supervise and organize daily operations of the customer service team to meet performance goals
Support the development of a high-performance team through coaching and mentorship
Maintain and analyze daily and weekly performance statistics for team members
Identify operational issues and troubleshoot problems to ensure smooth workflow
Serve as a point of escalation for complex customer transactions and issues, ensuring timely resolution and customer satisfaction
What's Needed?
At least 1 year of dispatch experience, including routing and working with delivery teams
Minimum of 4 years in a customer service role handling complex transactions
Experience with Microsoft Office (Word, Excel, Outlook)
Strong leadership and time management skills
Ability to work in a fast-paced environment and adapt quickly to operational needs
What's in it for me?
Opportunity to work at a reputable company with potential for full-time employment
Engage in a dynamic and supportive team environment
Gain valuable leadership experience in a customer-focused role
Work in a structured schedule with consistent hours
Be part of a company committed to diversity and inclusion
Upon completion of waiting period associates are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Supplemental Life Insurance
Short Term Disability Insurance
401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.